Portfolio Manager

Portfolio
Manager 

Employment Type: Ongoing
Location: Sydney with flexible/hybrid working arrangements
available across NSW, with travel to Sydney metro locations required from time
to time
Grade: Clerk Grade 11/12
Salary Range: $149,739 to $173,174 base salary dependent on
experience, plus 12% superannuation.

Who are we:

The Department of Customer Service (DCS) is a service
provider, regulator and central agency of government. DCS is undertaking an
ambitious digital transformation of government services, underpinned by its
Digital Government Strategy.

Government Technology
Platforms (GTP) are custodians of core and common platforms that serve the
citizens and businesses of NSW. Our focus is on customer need and how to
deliver digital solutions that make interacting with government effortless and
safe.

We
have built a best-in-class digital team unparalleled in global public service.
Through leadership, collaboration and partnership we strive to set a new
standard in the delivery of digital government.

About the Role

The Portfolio Manager role sits within the Value & Portfolio
Management (VPM) Directorate and is part of the Lean Portfolio Management team.
The position is responsible for connecting strategy to execution across value
streams, ensuring investments are prioritised, transparent, and aligned to
organisational objectives.

This
role will have broad coverage across multiple strategic priorities and
programs. The role will be critical to enabling meaningful facilitated
discussions that lead to tangible outcomes across complex stakeholder groups
using data analytics.

Key to measuring and reporting the success of strategic actions, including
to continuously drive improvements based on insights. This involves iteratively
analysing data to inform decisions and formulate clear recommendations to
senior leaders. Responsibility covers supporting projects with strategic
importance from inception inclusive of business case development through to
delivery. The Portfolio Manager facilitates key portfolio ceremonies, maintains
visibility of portfolio performance, and drives continuous improvement in ways
of working across multiple strategic priorities and programs. The role enables
meaningful, data-driven discussions and supports teams and stakeholders to
achieve tangible outcomes in complex environments.

They measure and report the success of strategic actions, using insights
to drive iterative improvements. This includes analysing data to inform
decisions and develop clear recommendations for senior leaders. The
responsibility spans supporting strategically important projects from
inception, including business case development, through to delivery.

Key Accountabilities

• Engage and influence stakeholders across the organisation including senior leaders
• Manage and maintain the GTP portfolio Kanban system to align strategy with execution across value streams.
• Facilitate portfolio ceremonies including Portfolio Syncs and Strategic Reviews.
• Monitor portfolio performance, risks and dependencies using delivery metrics, financial and governance reporting.
• Partner with Business Owners and stakeholders to support work order mobilisation and strategic alignment.
• Support and coach a high performing Portfolio Management team, fostering collaboration and continuous improvement.
• Ensure compliance with governance standards and contribute to effective oversight across the portfolio.
  

What you will bring to this role

• Strong knowledge of Lean Portfolio Management practices, with practical experience applying them in complex environments.
• Proven ability to lead large-scale planning and review ceremonies, ensuring effective alignment and collaboration across diverse stakeholders
• Experience using portfolio Kanban systems and metrics to provide visibility of performance, risks and dependencies.
• Demonstrated ability to engage and influence senior stakeholders, providing trusted advice for decision-making.
• Strong analytical skills to interpret data, assess risks, and present clear, actionable insights.
• A collaborative and supportive leadership style, with a focus on team capability uplift and continuous improvement.

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and
responsible deployment of AI across NSW. Please review the NSW Government
Generative AI basic guidance here:

GTP embraces the use of AI to enhance productivity and creativity. In
the Assignment to Role process, AI tools should used solely for drafting and
planning purposes, final submitted applications need to be your own work and
reflective of your personal experience. 

To Apply
Click the link to submit your application. Please attach your resume and
a cover letter that responds to the two targeted questions in the job ad,
demonstrating how your skills and experience align with the role. 

Salary Grade 11/12, with the base salary for this role starting
at 149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Sujatha Sankaran kutty via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Friday 19 December 2025, 9:59AM

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process