Case Officer

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

Case Officers play a critical role in supporting VCAT's case management process by ensuring matters are jurisdictionally sound, procedurally complete, and ready for hearing. The role involves:

• conducting jurisdictional checks to ensure cases are appropriately filed under VCAT's legislative framework
• preparing cases and ensuring all necessary documentation and procedural steps are complete efficiently
• proactively liaises with applicants, respondents, legal representatives and internal teams to resolve procedural issues
• identification and escalation of cases with incomplete or non-compliant documentation
• supporting Tribunal Members by ensuring cases are hearing-ready
• maintaining accurate and up-to-date case records within VCAT's case management system
• preparing and distributing court orders, judgements, and other legal documents as needed
• contributing to continuous improvement initiatives and identifying opportunities to improve efficiency

There are 2 x ongoing roles available

About You

The ideal candidates will have excellent written and verbal communication skills, with the ability to proactively engage with a wide range of stakeholders using their knowledge of VCAT's jurisdiction, legislation and procedural rules.

You will also have:

• strong attention to detail and possess the ability to assess case information for completeness and compliance
• experience using case management systems and digital workflows to track and manage cases
• strong critical thinking and problem solving skills
• a superior commitment to the delivery of excellent customer service, engaging professionally and clearly
• demonstrated flexibility and adaptability to respond to shifting priorities in a dynamic environment

Experience with case management in a legal, tribunal or government setting will be considered highly desirable.

How to apply

Click the `Apply Now' button, ensuring you include the following in your application:

• resume
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.