Scheduling Officer

7 days ago

Waterloo NSW, Australia Catholic Healthcare Limited Full time $80,000 - $100,000 per year
  • Waterloo location
  • Permanent Full time role with work from home days
  • Competitive hourly rate of $ superannuation
  • 7 additional leave days per year + NFP Salary Packaging + Fitness Passport

Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team is expanding, and we have an exciting opportunity for a Scheduling Officer to join the team.

What will your role look like?

You will be responsible for the scheduling of Aged Care Assessment services while providing exceptional customer service to clients or stakeholders using our new software Skedulo.

Day to day this includes:

  • Scheduling assessments and prioritising as required and communicate scheduling changes to clients and assessors
  • Matching assessments with assessors who have the appropriate skills and availability, while optimizing their schedules
  • Ensuring all data is entered accurately while adhering to comments or alerts
  • Providing strong administration support to ACAS staff
  • Escalating complaints to Customer Service Team Leader
  • Providing quality customer service in all communication to all clients and representatives in a professional and knowledgeable manner
  • Documenting all interaction with clients and representatives

To be successful in this role you'll need:

  • A kind heart and genuine passion for providing high quality care to the elderly
  • Scheduling/rostering experience preferred (experience using Skedulo would be amazing)
  • Excellent planning, organising and problem-solving skills
  • A high degree of computer competency
  • Ability to maintain professionalism and confidentiality
  • Commitment to exceptional customer service both to internal and external stakeholders
  • Willingness to apply for a Police Check

What we can offer you:

  • Competitive hourly pay rate
  • 7 additional leave days per year
  • Not-for-profit tax benefits so you pay less tax
  • Fitness Passport discounted gym memberships
  • Paid Parental leave
  • Long Service leave after 5 years

Apply online now

Aged Care Assessment Services acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.

  • Scheduling Officer

    1 week ago

    Waterloo, Australia Catholic Healthcare Full time

    Waterloo location - Permanent Full time role with work from home days - Competitive hourly rate of $39.00 + superannuation - 7 additional leave days per year + NFP Salary Packaging + Fitness Passport Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for...

  • Education Scheduling Officer

    2 days ago

    Wollongong NSW, Australia University of Wollongong Full time $81,953 - $92,000 per year

    Educational Scheduling Officer (Liverpool)Permanent/continuing full time appointmentLevel 5: $81,953 - $92, % superannuationThe UniversityWith over 32,000 students from more than 130 countries studying at UOW's onshore and offshore campuses, the University of Wollongong offers a diverse and multicultural community that enriches the student experience. UOW is...

  • Scheduling Coordinator

    2 weeks ago

    North Strathfield NSW, Australia Focus Care Full time $60,000 - $80,000 per year

    ABOUT FOCUS CAREWe provide a range of services to assist people to live independently at home. Our comprehensive range of services include domestic assistance, personal care, home nursing, allied health, art therapy and transport. We are an approved provider of Home Care Packages and a registered NDIS provider.Our vision is simple, yet powerful – to help...

  • Project Scheduler

    6 days ago

    St Peters NSW, Australia Inner West Council Full time $117,000 - $132,000 per year

    About Inner West CouncilInner West Council (IWC) is among Sydney's larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city's most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join...

  • National Retail Coordinator

    2 weeks ago

    Waterloo, Australia Tarocash Full time

    Drive Retail Success: Become our National Retail Assistant **About the Role** We are recruiting for an exciting opportunity as National Retail Assistant for Tarocash at Retail Apparel Group. The National Retail Assistant is responsible for all communication between the Retail Team and Office Support Team. Great Sydney location, close to public transport...

  • Casual Recruiter

    2 weeks ago

    Waterloo, Australia Stable Research Full time

    CRNRSTONE - Market Research Recruiters. Bastion Agency is Australia’s largest independent communications agency with expertise in Research, Creative, Digital, Corporate and Consumer Communications, Sponsorship and Events, Video Production and China Marketing. We have offices in Sydney, Melbourne, Los Angeles, New York and Auckland along with partnerships...

  • Project & Technical Coordinator -sydney Based

    1 week ago

    Waterloo, Australia iNNi Home Technology - IHT Smart Home Full time

    **Project &Technical Coordinator** Full Time Sydney based **The Company** iNNi Smart Home is Australian Smart Home brand based in Sydney and an emerging market leader in the sector. With the growing domestic market and appearances in 3 states of NSW, VIC and QLD makes this organisation an exceptional career destination. Different to most of the smart home...

  • Market Research Recruiters

    6 days ago

    Waterloo, Australia CRNRSTONE Full time

    CRNRSTONE - Market Research Recruiters. Bastion Agency is Australia’s largest independent communications agency with expertise in Research, Creative, Digital, Corporate and Consumer Communications, Sponsorship and Events, Video Production and China Marketing. We have offices in Sydney, Melbourne, Los Angeles, New York and Auckland along with partnerships...

  • Customer Success Consultant

    2 days ago

    Waterloo, Australia Winning Appliances Full time

    **Job Description** Are you passionate about delivering world-class customer experiences? Ready to thrive in a fast-paced, people-focused environment?** - Be a go-to expert on our products, services, and systems—because knowledge is power! - Build strong relationships with internal teams and suppliers to ensure customers get seamless, top-notch support. -...

  • National Visual Merchandise Manager

    2 days ago

    Waterloo, Australia Relier Group Full time

    Waterloo based Support Office - Design, create and implement the VM direction and strategy for all boutiques. - Lead a portfolio of stores in VM standards and training **The Role** We are now seeking a National VM Manager to join our Australian Designer client! As the National Visual Merchandising Manager, you will be a part of the continued growth and...