Customer Service Officer

4 days ago

Hurstville, Australia RSEA Safety Full time

Customer Service Officer

About Us

RSEA Safety is Australia's leading independent omni-channel provider in the safety market, with approximately 1,000 dedicated employees nationwide.

Our mission is to keep workplaces safe by supplying essential workwear, footwear, personal protective equipment, and safety products to major clients like Boral and KFC. Our range includes trusted brands such as Carhartt, Wolverine, Steel Blue, Blundstone, CAT, 3M, and Uvex. We also offer tailored safety solutions through our in-house design team, ensuring our clients get products that suit their unique needs.

The Role

This is a fantastic opportunity for a proactive, customer-focused individual looking to take the next step in their career within a growing and purpose-driven organisation. As the first point of contact for our Major Contracts team, you'll take a consultative approach to service delivery, ensuring our clients receive timely, accurate, and solutions-focused support.

Your ability to manage multiple priorities, build strong relationships, and deliver exceptional service will see you thrive in this key role supporting some of Australia's largest businesses.

Key Responsibilities

  • Build and maintain strong relationships with key accounts via email, phone, and face-to-face communication, ensuring a positive and professional service experience.
  • Generate and distribute KPI reports to monitor order fulfilment and maintain service-level agreements.
  • Liaise with our warehouse and store teams to ensure accurate and timely delivery of orders.
  • Provide prompt and accurate quotes, follow up enquiries, and offer tailored client support.
  • Track and manage back orders, working with internal teams to ensure invoicing is completed on time.
  • Process sales orders, load pricing, and perform adjustments as needed.
  • Support the setup and management of inventory levels for major accounts.
  • Prepare monthly sales reports and support stakeholder engagement.
  • Collaborate with internal departments to support business success.

Skills, Experience & Qualifications

  • Previous experience in a customer service or client-facing role.
  • Excellent written and verbal communication skills with a confident and professional manner.
  • Strong interpersonal skills with the ability to build rapport across internal and external stakeholders.
  • Detail-oriented, organised, and able to manage competing priorities.
  • Familiarity with CRM/sales systems is highly regarded.
  • A proactive mindset with the ability to identify and implement process improvements.
  • A passion for providing high-quality service and achieving great outcomes for clients.

What We Offer

  • Competitive salary and benefits package.
  • A supportive, collaborative, and growth-oriented work environment.
  • Ongoing career development and progression opportunities.
  • Employee discounts across a wide range of safety and workwear products.
  • Modern offices conveniently located near public transport.
  • Additional leave during the Christmas season to enjoy with family and friends.

How to Apply

If this sounds like the perfect fit for you, please send us your resume and a cover letter outlining how your experience aligns with the role. Apply online today—we'd love to connect

RSEA Safety is an equal opportunity employer committed to building a diverse and inclusive workplace. Our values—Real, Striving, Excellence, and Agile—guide our team culture, customer service approach, and everything we do.

For a confidential discussion, feel free to contact Marcus at or

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