Expression of Interest- Chaumet Boutique Manager, Chatswood Chase

The history of Chaumet has been entwined with the History of France ever since its founding in 1780, in Paris. Indeed, the Maison very quickly became the official jeweller to Empress Josephine. The High Jewellery savoir-faire of the Maison has been passed down through generations of jewellers for 240 years. Crafted at the very heart of the place Vendôme, the jewellery and watchmaking creations reflect these exceptional skills and pay tribute to the Parisian style.

We are inviting expression of interest from driven, passionate luxury retail leadership professionals for our new Chatswood Chase boutique due to open in 2026.

The Boutique Manager will be responsible for leading, coaching, and mentoring the boutique team. The Boutique Manager will have a demonstrated ability in driving sales and delivering an exceptional client experience.  In addition, they will possess a deep understanding of the luxury and Jewellery industries, including manufacture and product knowledge.

The Boutique Manager will have a genuine passion for their team, supporting them to achieve their goals and will be a positive influencer to contribute to their success.

Key Duties include

Sales Management

• Achieve and exceed boutique sales target by setting sales target(s) to the team and leading the team with sales strategies, e.g. focus on specific products, to meet the sales target
• Utilize various reports to review and analyze business results in order to propose action plan to reach targets
• Conduct market research on market trend, competitors' sales to share with management
• Be responsible for KPI's achievement for self and the team
• Monitoring on floor behaviour of staff.
• Clienteling: Managing all staff to follow-up all sales leads and develop clients into long-term relationships.

Staff Management

• Lead and mentor the team to reflect business strategy and meet sales goals
• Manage, coach and motivate staff to achieve
• Establish accountabilities & performance expectations for staff
• Allocate individual specific qualitative and quantitative objectives to each staff member
• Be responsible for planning and publishing of the monthly roster for all staff in the store
• Ensure the grooming of boutique staff is aligned with the guidelines of ''Chaumet''

Inventory Management

• Be responsible for inventory management, i.e. managing stock level,
• Supervise stock transfer, stock take & inventory counts
• Ensure stock and back up storage is effectively managed in an organized manner
• Montioring the stock levels and identfying gaps in ranges

Customer Service (including after-sales service)

• Ensure best customer service & brand experience to customers to achieve high customer satisfaction
• Ensure satisfactory after sales service to customers in store
• Attend to customer complaints in a timely manner

Brand Ambassador

• With guidance from the Retail Director, act as a PR and brand ambassador following coporate guidelines of the brand

Visual Merchandising & Store Maintenance

• In consultation with Regional Team, be responsible for applying brand merchandising guidelines
• Ensure timely window and interior product display rotation, including new products & best seller items, in order to maximize sales opportunity and meet brand guidelines
• Maintain the highest standards of housekeeping for both sales floor, window, counters and stock rooms at all times
• In consultation with the Regional Marketing Team be responsible for organizing events, VIP list and invites, liaising with the PR agency etc.
• In consultation with the Brand Manager, store team and the marketing team in Hong Kong, be responsible for planning and executing the High Jewellery events. Ensure the events are professionally managed and executed in line with Chaumet guidelines.

Administrative Management

• Oversee all facts of store operation, e.g. invoicing, daily reconciliation report, management reports, cash management, etc.
• Complete requested reports and documents in a timely manner
• Implement and support all security procedures and measures
• Be responsible and accountable for the petty cash in store, and its monthly reimbursement
• Banking done in a timely manner.

CRM

• Lead the team to acquire, build and maintain key customers
• Implement activities to drive customer repeat visit and build customer loyalty
• Making sure, all clients and prospects are registered correctly, and all client cards have been signed by client.

Workplace Health & Safety

• Ensure the boutique is compliant with all Health and Safety guidelines and measures
• To protect staff member's health and safety, it is each member's responsibility to strictly adhere to all regulations and rules regarding health and safety. The Boutique Manager should ensure the staff are abiding by the H&S rules and regulations at all times.
• In the event of any incident or accident in the boutique, it is the responsibility of the Boutique Manager to follow the Health and Safety guidelines in line with the legislation, take necessary precautions and notify the HR department immediately.
• It is the duty of the Boutique Manager to immediately notify the Company of anything that might put any person at risk or be in breach of any laws or regulation

Skills and Experience required

• At least 5+ years of luxury retail management experience;
• Experience in luxury jewelry sector
• Strong business acumen, strong leadership capability
• A hands on, inclusive and dynamic management style;
• Demonstrates a team player attitude with great interpersonal skills;
• An understanding of all in store retail operations;

This is an exciting opportunity to work with a company with great culture, supportive team & management, excellent training, development and growth opportunities.

LVMH and CHAUMET is proud to be an equal opportunity employer, welcoming and celebrating applicants from all backgrounds. We are committed to creating an inclusive environment.