IEA Performance Enhancement Manager

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential at yourtown

your opportunity

In this newly created role of Performance Enhancement Manager you will lead the way in delivering inclusive, life-changing services. You will help build a new program from the ground up, coach and empower our teams and embed best practice across our IEA services.

In this role you will also:

• Coach and mentor frontline staff and leaders to grow their confidence and capability in delivering inclusive, person-centred services.
• Lead quality assurance and compliance activities that align with the IEA Deed and yourtown's commitment to excellence.
• Use data insights to drive continuous improvement and support informed, strategic decision-making.
• Champion inclusive practices and represent yourtown in sector forums, working groups, and collaborative initiatives.
• Build strong partnerships with internal and external stakeholders to embed evidence-based approaches that put young people first.

what we are looking for

You're not just stepping into a role, you're stepping into purpose. For you, this is more than a job, it's a career built on passion, impact and the belief that employment can be a gateway to independence, confidence and community. You're driven by outcomes that matter and inspired by the opportunity to coach others, build capability and embed best practice across IEA yourtown.

In addition you also possess:

• A minimum of five years' experience in Disability Employment Services or a related field, demonstrating a strong understanding of the sector and its evolving needs.
• A proven track record in coaching, mentoring and driving performance improvement across diverse teams and service environments.
• In-depth knowledge of compliance frameworks and a commitment to delivering high-quality, inclusive services aligned with relevant legislation and organisational standards.
• Highly developed communication, facilitation and stakeholder engagement skills, with the ability to influence and collaborate across all levels.
• Lived experience of disability or substantial experience working alongside people with disability is highly valued and will enrich your contribution to inclusive practice.
• Relevant qualifications in Employment Services, Community Services or Training and Assessment are desirable and will support your success in this role.

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to transform futures and not accept the status quo.

Your employment experience will include:

• salary sacrifice options to increase your take home pay

• 9 day fortnight/ monthly RDOs

• access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays

• opportunities for internal and external professional development

• free access to LinkedIn Learning including over 16,000 learning modules

• a genuine focus on employee health and wellbeing

• yourWellness program includes free access to Calm & Centr Apps

• access to free and confidential counselling sessions for you and members of your immediate family

• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations

• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit:

Contact: Tharshi Thavapalan | Talent Partner |

Role closes: 12 September 2025. Please note applications will be reviewed as they are received, so we encourage you to submit your application as soon as possible.

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.