Senior Immigration Consultant

1 week ago

Melbourne, Victoria, Australia SIRVA Pty Ltd Full time $80,000 - $120,000 per year

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it

Sirva is now seeking Senior Immigration Consultant to support our international clients and be part of the team in Australia.

This role requires flexibility to shift times and offers a hybrid working model with work from home available.

Function and Responsibilities

  • Serve as the primary point of contact for corporate clients seeking immigration support.
  • Well versed with the end-to-end of the Immigration process flow.
  • Prepare and review immigration forms and support documentation to ensure accuracy and compliance.
  • Proactively follow defined processes to complete tasks within prescribed timelines and protocols.
  • Respond to client and other inquiries in a timely manner, develop and maintain positive client relationships
  • Ensure clear communications with all stakeholders (internal and external) throughout the whole process
  • Record, track, monitor and follow up post lodgment requests from immigration.
  • Identify potential issues that may cause delays or application denials and raise promptly manager and client
  • Help to improve and define processes, and support implementation of new/revised processes
  • Handle unexpected issues that may arise during the immigration (or implementation) process with professionalism and efficiency.
  • Provide regular updates to clients on changes to immigration rules.
  • Conduct research as required to support case needs.
  • Client relationship management/SME/business development support function.
  • Networking and discovering opportunities.
  • Attend seminars, business meetings, and presentations as the presenter when required.

Job Qualifications:

  • Demonstrate exceptional planning and time management skills with an ability to multi-task
  • Be meticulous and detail oriented
  • Demonstrate excellent communication skills
  • Demonstrate versatility and agility in adjusting to changes in policy, client expectations, and case volumes.
  • A collaborative team player with strong customer service acumen and solid analytical skills
  • Applicants must be Registered Migration Agents with OMARA.

Apply Now

If this sounds like your type of role, then please submit your application via the APPLY option and complete all necessary information.

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