Customer Service Officer

5 days ago

Kilcoy, Queensland, Australia Evergreen Garden Care Full time $50,000 - $80,000 per year

About Us

Evergreen Garden Care is the leading retail garden care company in Europe and Australasia, dedicated to producing high-quality products that help people create better, greener spaces for happier, healthier lives.

We believe in the transformative beauty of green spaces, whether they are vegetable patches, lawns, indoor pots or public park and gardens. Our mission is to inspire and enable anyone, anywhere, to create and maintain a green oasis.

Evergreen Australasia has a proud heritage and offers premium products across several well-known consumer brands, including Scotts, Osmocote, Baileys, Searles, Tui, and Round Up.

Searles has been a trusted name in gardening products for decades, with expertise in composting, fertiliser, and growing media manufacturing. Now a proud part of the Evergreen family, the company is committed to quality, innovation, and sustainability.

Evergreen Values:

  • Do the Right Thing:
    Act with integrity and passion for quality.
  • Always Better:
    Strive for continuous improvement and embrace change.
  • Winning Together:
    Work as a team and create value through collaboration.
  • Own It:
    Deliver on commitments and give the best every day.

Scope

We are seeking a reliable and detail-oriented Customer Service Officer (Casual) to join our team at the Searles Kilcoy facility in southeast Queensland. This role is responsible for supporting day-to-day customer service operations, including order processing, communication, and administrative tasks. The successful candidate will be a confident communicator with strong organizational skills and a commitment to delivering excellent service.

Responsibilities

  • Process customer orders and generate invoices
  • Answer incoming phone calls and provide professional assistance
  • Perform accurate data entry and maintain records
  • Communicate effectively with internal departments and external customers
  • Provide general administrative support to the customer service and operations teams

Education and/or Experience

  • Excellent communication skills
  • Minimum 2 years' experience in a customer service or administrative role
  • High level of computer literacy, including proficiency in Microsoft Office Suite
  • Strong attention to detail and time management skills

Availability & Working Hours

  • Casual position
  • Applicants must be available
    Monday to Friday
    , with a spread of hours between
    7:00am and 6:00pm
  • Candidates must be
    ready to start immediately

How to Apply

Only experienced candidates who meet the above criteria should apply by submitting a
their resume
.

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