Lead Product Design Manager

Who are we?

LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 70 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 330,000 customers settle over $126 billion worth of loans in FY24.

We're not a conventional company with a lot of rules and hierarchy, and we don't intend to become one. We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We're a large company with a start-up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do.

We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025

About the role -

We're looking for a Lead Product Design Manager to shape the future of our user experiences for MyCRM. This person will take on a crucial role: leading and managing a small team of talented designers, while also acting as a hands-on design lead for major projects, with an emphasis on building AI products. We believe that AI is a powerful tool for innovation, and this role is central to defining how we integrate it into our design process as well as using it to enhance our users' workflows. You'll work closely with product, engineering, and data teams to bridge the gap between human creativity and AI driven technology, ensuring our designs are intuitive, innovative, and impactful.

This is a unique opportunity to directly influence the product roadmap as we transform our ways of working and feature set to embrace AI. We're looking for a design lead who can not only manage and mentor a team but also help define and execute a design strategy for our next generation of experiences.

This role is available in Sydney, Melbourne and Brisbane

Key Responsibilities -

• Lead Design Strategy:
  Define and drive the design strategy for our core products, ensuring a cohesive and user centric approach that aligns with business and product goals. You will help set the standard for how we incorporate AI into our design process and how it can improve the workflows and experiences for our users.
• People Management & Mentorship:
  Lead, mentor, and inspire a team of designers, helping them grow their skills and navigate complex projects. Provide clear direction, constructive feedback, and opportunities for development, especially in the context of designing with new technologies.
• Hands on Design Leadership:
  Act as a lead designer on high priority projects, from concept to launch. You'll be responsible for creating designs and prototypes (whether that's in Figma or using your choice of AI tool) ensuring high quality execution while ensuring the considerations of DVF.
• Cross functional Collaboration:
  Act as a key partner to product managers, engineers, and data scientists, translating complex technical capabilities into intuitive user experiences.
• Advocate for the User:
  Champion a user centered design approach, ensuring that user insights, research, and data are at the core of all design decisions.
• Establish Design Excellence:
  Leveraging AI to define and implement best practices, design systems, and frameworks, promoting consistency and scalability across the platform. Advocate for design value and purpose across the company and externally to elevate the team and our function.

Requirements -

• Experience:
  Minimum of 6 years of experience in product design, with a significant focus on or demonstrated interest in AI, machine learning, or similar emerging technologies.
• Leadership:
  Proven experience in a management role, with a strong ability to mentor and grow a design team.
• Hands on Design:
  A track record of actively contributing to design and leading impactful design initiatives that drove product strategy and business outcomes.
• Technical Acumen:
  Familiarity with the technical considerations of designing for AI, including understanding the opportunities and limitations of large language models and other machine learning technologies.
• Communication:
  Exceptional communication and storytelling skills, with the ability to articulate complex design concepts and influence decisions with stakeholders and leadership.
• Collaboration:
  Strong ability to collaborate with cross functional teams, fostering a positive and productive environment.

Nice to haves -

• Demonstrated passion for the AI space, with evidence of experimentation, personal projects, or contributions within generative AI or vibe coding yourself.
• Experience designing for a SaaS, CRM, or finance product.
• Experience in a fast paced, high growth environment.
• Experience managing and mentoring designers
• A portfolio that demonstrates your ability to lead complex projects and integrate new technologies into user experiences.

Our benefits -

Flexibility & Balance:

• Hybrid & Flexible Working: Tailor your work week to suit your lifestyle.
• 6 'Me' Days: Extra leave to prioritise your wellbeing.
• Religious & Cultural Swap Leave: Trade a public holiday for one that's meaningful to you.
• Extra Annual Leave: Need more time off? Purchase additional leave to recharge.

Family & Wellbeing:

• 16 Weeks Paid Parental Leave: Plus up to 52 weeks of paid superannuation.
• Paid Fertility Treatment Leave: Support when navigating your fertility journey.
• 12 Days Personal Leave: Time off when life happens.
• Wellbeing Support: Access to EAP for personal, financial, and career advice.

Growth & Development:

• Paid Study Leave: Support for your studies.
• L&D Programs: Grow your skillset and advance your career with tailored learning programs.
• Accelerate Program: Development opportunities for high performers.

Community:

• LMG Share Tomorrow Foundation: Earn volunteer donation rewards and company donation matching.
• Paid Volunteer Day: Volunteer with paid time off

At LMG, we know that diversity and inclusion are key to our success. We're dedicated to building a workplace where everyone feels valued, respected, and supported—no matter their race, gender identity, sexual orientation, religion, age, or any other part of who they are. We understand that diverse perspectives fuel innovation and drive business growth. As an inclusive employer, we foster a culture where everyone has the opportunity to thrive and show up as their authentic selves every day.