Guest Service Agent

14 hours ago

Mon Repos QLD Australia Turtle Sands Full time $40,000 - $60,000 per year
Company Description

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description
  • With your experience, create an impact on our guests in this hands-on casual role
  • Ensure our guests have a great experience and make holiday memories
  • Find your balance with flexible work hours over a 7-day roster

What you'll do:

You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories.

We have a casual position available, with shifts rostered between the opening hours of, 8am - 7pm.  Some weekend and public holiday availability will be required.

On a daily basis you will:

  • Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
  • Answer phone and email enquires promptly and professionally
  • Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you'll bring:  

  • A reputation for providing excellent customer service and to engage in great conversations with guests. Customer Service experience is the key - we can train you on the rest
  •  A vibrant attitude with the ability to work effectively as part of a busy team
  • Problem solving skills including the ability to apply in a workplace context
  • Flexibility to work across other areas of the business if required - we are all one team and pitch in to help when needed.

What's in it for you?

At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? ?  Apply now, we cannot wait to hear from you or visit our careers site to find out more

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

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