Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in any of our major offices in Australia, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Since 2019, EML has run a dedicated CTP project team to manage complex claims. The team conducts expert reviews to assess entitlements for medical and like benefits, helping people recover, regain independence, and return to meaningful life.

We're now expanding our focus to include return-to-work outcomes, supporting people to get back on track and reach their potential.

We're looking for someone who genuinely cares about helping people rebuild their lives after injury. If you have experience in recovery or return-to-work support and enjoy seeing real results, this role is highly rewarding. You'll also help improve claims management practices and drive meaningful improvements across the scheme.

This will be a full time, permanent position based in any of our major offices in Australia, with flexibility to work from home for up to 3 days per week.

YOUR RESPONSIBILITIES

• Overseeing a cohort of TAC claims

• Proactively and strategically manage the requirements of the portfolio to progress return to work strategies and supports

• Engage healthcare providers with a view to influencing best practice treatment within scheme guidelines/legislation

• Review claims with medical & like treatment with the objective of reviewing this treatment with the intent to actively challenge its reasonableness

• Delivery of customer service requirements and regular contact with all stakeholders

• Pro-actively and effectively manage claims within the TAC legislation and to assist the injured person through the process

• Provide insights and opportunities to improve TAC claims management practices and capability

ABOUT YOU

• Experience in managing claims with a return-to-work goal

• Previous allied health background would be advantageous but not essential

• High attention to detail and organizational skills

• Effective communication and conflict resolution skills

• Negotiation and influencing

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture

• Flexibility with opportunity to WFH when you are fully trained in your role.

• A corporate wellbeing program with discounted health insurance and gym membership

• Access to discounts at over 350 retailers through our Rewards Hub program

• Entitlement to an annual tenure and performance-based recognition reward

• Comprehensive learning and development support

• Companywide events to celebrate success.

• Quarterly Reward and Recognition Awards

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.