Member Relations Officer

• Casual Position - $39.02 per hour plus 25% Casual Loading
• Exciting opportunity to join an energetic & passionate health & fitness team

About the Role

This is an exciting opportunity for an experienced Member Relations Officer to join our fantastic team at Wanneroo Aquamotion and Kingsway Indoor Stadium.  The role is accountable for coordinating the lead generation of member enquiries, providing exceptional customer service, overseeing member administration and driving sales conversions. An additional bonus would be an ability to create social media content to enhance outreach and engagement with potential and existing members.

Under the guidance of the Health and Fitness Team Leader the successful appointee will be responsible for the following:

• Building positive relationships with customers by providing membership support including handling of sales enquiries, tours of facilities and identifying sales opportunities to maximise exposure and revenue generation,
• Developing sales and retention initiatives in collaboration with Team Leaders to target new customers and retain current members,
• Achieving monthly set sales targets and KPIs associated with memberships and business growth and development,
• Working with the Team Leaders to assist with motivation of teams to achieve sales targets and membership growth,
• Helping with content creation for the Sub Unit's social media channels to effectively communicate with the audience, increase brand awareness and drive engagement,
• Providing accurate and timely administrative support services, including (but not limited to) customer memberships, creating, compiling and distributing documents and reports as well as the collation of data to assist the smooth operation of the Sub Unit.

About You

We are looking for an enthusiastic and collaborative team member who is adaptable and highly organised.  The successful applicant will have experience with the Recreation industry. They must thrive working in a very busy and change driven organisation.  Applicants must be able to demonstrate their suitability through their resume and covering letter that they meet the following capabilities:

• Intermediate written and verbal communication skills,
• Experience in a sales and promotions role preferably within a fitness or leisure centre environment,
• Developed lead generation understanding and a motivation to drive membership sales,
• Ability to work approximately 10+ hours per week until July 2026 minimum. The roster will be determined based on peak periods that may vary throughout the week and seasons. Work may be needed on weekends. Applicants are asked to outline their availability (including any restrictions) in their cover letter.
• Desired but not required: Experience with social media content creation to increase brand awareness and drive engagement

Why work for the City of Wanneroo

The City offers a range of employment benefits including:

• Generous matching of superannuation contributions up to a combined total of 15%
• Free on-site parking
• Professional development opportunities
• Access to our award-winning gym and leisure centre, Aquamotion
• An active social club with regular events
• An inclusive, welcoming environment
• An opportunity to reduce your commute and work in a goal-driven professional team closer to home.

Work Local

With 56% of our workforce living locally, working at the City of Wanneroo isn't just about cutting your commute. This role is a genuine opportunity to contribute to the community you call home. This is work with real purpose, where you will see the impact of your efforts every day – in parks, streets and services around you. It's a meaningful way to give back and shape the future of your City.

The City of Wanneroo is a diverse, community-focused organisation where your work makes a real impact, not just for our residents, but for the people you work alongside. We're proud of our inclusive culture and the many perspectives that shape it.

We strongly encourage Aboriginal and Torres Strait Islander people to apply and bring their voice to local government. If you value purpose, collaboration, and a team that welcomes you for who you are, you'll feel at home here

Want to apply?

If this position sounds like you - then apply now. We look forward to receiving your application.

Reference Number:709493 Close date: Friday 14th November 2025

For further information regarding the position visit the City of Wanneroo website or contact Melissa Smith, Acting Team Leader Health & Fitness on

Please note:

• A National Police Clearance (within 3 months) is required prior to commencement.
• All employees must declare secondary employment to manage any potential conflicts of interest and fatigue risks.
• Medical assessment may be required depending on the role.