Collaboration Specialist

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. 

VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. 

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.  

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety

• Annual Salary Range: Commensurate with Experience  
• Employment Type: Ongoing - Full-Time 
• Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you 

We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member, you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform.  You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations. 

Your team is part of the Technology division, a team that are truly collaborative and passionate, and work closely together to deliver outcomes that positively transform the way our customers use our services.  

About the Opportunity 

As a Collaboration Specialist at VicRoads, you will play a pivotal role in empowering employees to work smarter and more effectively through the adoption and optimisation of collaboration platforms. This position is central to ensuring that our digital collaboration tools are reliable, secure, and continuously improved to meet evolving business needs and enhance the employee experience.

You will act as a trusted advisor and subject matter expert, partnering with business units to uplift digital literacy, drive productivity, and enable seamless workflows. The role also includes supporting the adoption of new features—such as AI—to enhance productivity and employee experience. From governance and training to integration and automation, you'll help shape how VicRoads collaborates in a modern, connected environment.

About you 

You're a skilled Collaboration Specialist with a strong background in digital collaboration technologies and a passion for enabling people to work smarter. You bring hands-on expertise in Microsoft 365 and related platforms, and thrive in environments that value innovation, governance, and continuous improvement.

You'll thrive in this role if you:

• Have 3–5 years' experience in delivering and supporting collaboration technologies.

• Possess strong knowledge of Microsoft 365, Teams, SharePoint, and emerging AI-powered tools (e.g., Copilot, Rovo).

• Have experience supporting Atlassian and other SaaS tools (e.g., DocuSign, Miro, Figma).

• Communicate effectively and build strong relationships with stakeholders.

• Are proactive in identifying opportunities to improve collaboration, productivity, and user experience.

• Enjoy partnering with business units to uplift digital literacy and drive adoption of new features.

Desirable:

• Experience with ITSM tools (e.g., ServiceNow) and Agile ways of working.

• Exposure to Human-Centred Design (HCD) or Service Design practices to inform solutions and improve employee experience.

• Relevant certifications in Microsoft 365 or Atlassian products.
 

Our culture 

Innovation powers progress, but it doesn't come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for. 

What we offer 

• Salary packaging, Fitness Passport & discounts to hundreds of retailers
• Opportunities for professional and personal development 
• Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave 

How to apply 

We encourage applications from people of all genders, backgrounds and communities. 

If you need any adjustments to our recruitment process or the role itself, please let us know when applying. 

Please submit your application via the "Apply" button.

For a copy of the Position Description please email    

Unfortunately, applications cannot be accepted via this email.   

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria. 

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.