Assistant Public Guardian

Division: Public Guardian

Location:
Sydney, NSW, AU, 2000 Wollongong, NSW, AU, 2500 Parramatta, NSW, AU, 2150

Req ID: 77792

Assistant Public Guardian – Service Delivery

• Ongoing full-time vacancy. 35 hours per week.
• Location: Sydney CBD, Parramatta or Wollongong. Flexible and hybrid working options available.
• Clerk Grade: 11/12. Base salary $149,739 p.a. to $173,174 p.a. plus superannuation and annual leave loading.

About us

At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

NSW Trustee and Guardian protects, promotes and supports the rights, dignity, choices and wishes of the people of NSW. The agency supports the Chief Executive Officer and the Public Guardian to provide customer-centred services to the people of NSW, including some of the state's most vulnerable. We do this by providing a range of multidisciplinary services including Will-making, trustee, financial management and guardianship services. We write more than 13,000 estate planning documents each year, support over 47,000 customers annually and manage in excess of seven billion dollars in customer assets.

The Public Guardian promotes the rights and interests of people with disability through the practice of guardianship, advocacy and education. A NSW government agency within the Stronger Communities Cluster, our services help support and protect people at critical moments in their lives

About the role

The Assistant Public Guardian, Service Delivery provides leadership and management to all regional teams within the Public Guardian division. The role directs and drives consistent high-quality customer service whilst ensuring legislative compliance. This includes sound leadership of the staff and financial resources for the unit. All decision-making aligns with the Guardianship Act 1987 (NSW), NSW Trustee and Guardian's strategic direction and promotes organisational objectives. The role drives consistent, high quality guardianship practice that is supported by ongoing quality assurance, dynamic operational systems, and strategic collaboration with internal and external stakeholders.

For more information about the position, view the role description

About you

You are a high calibre leader with a passion for excellent customer service and experienced in building a culture of continuous improvement. You are a skilled leader who is able to motivate and provide clear strategic direction to your team. You can balance competing priorities in a fast-paced work environment and know how to build strong internal and external relationships. You are skilled at working collaboratively and can communicate effectively with leaders, staff and key stakeholders to drive best practice and optimal outcomes for customers. You are dynamic and able to identify and respond to operational and systemic issues and provide high level advice to the Public Guardian and leadership team to meet operational demands. Demonstrated knowledge of guardianship practice is highly desirable.

Essential requirements

• Degree or equivalent experience in social, health, behavioural sciences or related discipline.
• Demonstrated leadership skills for the delivery of services in a complex customer environment.
• An ability to solve complex human service problems with limited human and financial resources.
• An ability to develop strong interagency networks that generate outcomes for customers
• Available to travel throughout NSW and to undertake on call responsibilities to provide support and delegated decision making on a rotational basis.

Sound like you? We would love to hear from you

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages) and cover letter (maximum three pages) outlining your skills, experience and suitability to the role and addressing the two targeted questions below.

Targeted Question 1: Provide an example from your experience that demonstrates how you have led a team to consistently deliver quality customer service in a complex environment? How did you embed quality assurance practices in your approach?

Targeted Question 2: This role will support staff in responding to complex, time critical situations. Describe a time where you have developed solutions to critical issues? What was the outcome?

Read: writing your job application for tips with the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

Closing date

Applications close: 11:59pm, Tuesday 30th September 2025

For enquiries about the role, please contact Jolene Hughes, Executive Support Officer on

For enquiries about the recruitment process, please contact Hina Maudarbocus, Talent Advisor on

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at or call on
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.