Store Manager

POSITION OVERVIEW

Under the leadership of the Operations Manager, directly leads the Store 2ic and Customer Service Assistants. The Store Manager is responsible for total store execution including but not limited to customer service, merchandising standards, operational procedures, operational controls, people development and driving sales.  As Store Manager your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Store Manager, but you also model leadership behaviours and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Store Manager is the leader of the management team that sets the tone by embracing and living our values.

DUTIES AND RESPONSIBILITIES

Duties will include but are not limited to:

• Responsible for Operational Execution and Total Store Follow Up
• Drives customer experience and sales goals
• Continually recruits, hires, trains, and retains assistants; identifies internal staff talent and provides opportunities for career path development
• Responsible for managing the executing overall store standards to be consistent with Brand
• Drives overall profitability for store focusing on total store sales and expense control
• Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures, daily paperwork, and bank deposits
• Ensure compliance with the Standard Operating Procedures (SOP)
• Partners with the Operations Manager and Human Resources for employee coaching / counselling, performance documentation and staff relations matters
• Reviews all corporate communications and prioritises/plans accordingly
• Rostering of staff, including roster approval
• Ensure weekly, monthly and annual payroll budgets are managed to budget
• Ensures clean and safe environment for staff and customers including sales floor and back room, manager's office and bathrooms
• Authorises register functions including post voids, returns and discounts
• Merchandise plans are executed
• Ensures the execution of company data integrity process and physical inventory management
• Overseas successful receiving and stocking procedures are properly followed and maintained
• Partners with the Operations Manager on any store related issues
• Ensuring exceptional customer service is executed by all staff through training for high levels of customer engagement and role modelling ideal behaviours.
• Ensuring Staff personal and uniform presentation is to a high standard
• Holds all staff accountable for their job responsibilities
• Responsible for floor sets and follow up
• Complies with Human Resources policies and procedures
• Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
• Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys

This job description is not all-inclusive. Additional responsibilities will be determined by the Operations Manager, as dictated by store needs

ESSENTIAL JOB FUNCTIONS

• Frequently operate computer and printer, and occasionally operate cash register
• Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
• Frequent use of stock trolleys, pallet jacks for the moving of stock
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
• Must be able to identify and execute merchandise layouts, staff schedules, and standard operating procedures
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff.
• Frequent movement across the store directing staff to and from the back office and stock room retrieving and putting away merchandise
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATION AND WORK SKILL REQUIREMENTS

• Minimum 3 years retail management experience preferred
• Excellent verbal and written communication skills
• Ability to multi-task, direct and manage people
• Creative thinking
• Ability to maintain composure under pressure
• Solid numeracy skills

PERSONAL ATTRIBUTES

High presentation, lead sales culture, uphold company values, a leader of change, ownership/commitment, accountability/delegation/follow up, planning and time management, goal oriented and professional, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.