Technical Customer Service Manager

2 weeks ago

Sydney, New South Wales, Australia Manitou Australia Full time $90,000 - $120,000 per year

Customer Service Manager

Manitou Australia

Sydney, Australia (Full-Time - Permanent)

Your new company:

Manitou Australia is a subsidiary of Manitou Group, a global leader in material handling solutions. They offer a diverse range of telehandlers, forklifts, and access platforms known for their reliability and advanced technology. With a focus on customer satisfaction, Manitou Australia provides tailored solutions, comprehensive support, and prioritises sustainability and safety.

Your new role:

As the Customer Service Manager, you will be responsible for driving after-sales service operations across Australia, New Zealand, New Caledonia, and French Polynesia. You will lead a dedicated service team, provide technical training and support, oversee warranty management, and ensure top-tier customer satisfaction. This role involves close collaboration with internal teams, external partners, and our global headquarters in France.

Key Responsibilities:

  • Oversee after-sales service operations, ensuring outstanding customer experience.
  • Provide technical support for over 13,000 machines across various product ranges.
  • Manage warranty claims, service bulletins, and audits.
  • Strengthen relationships with dealers, fleet customers, and Manitou Centers.
  • Lead and develop a local service team, including a Technical Trainer, Customer Support and Technical Service Advisor.
  • Report regularly to senior management in Australia and HQ teams in France.
  • Travel across Oceania (AU/NZ) and internationally (France, Europe, US, New Caledonia & French Polynesia) for up to 20 weeks per year.

What you'll need to succeed:

  • Experience: 5+ years in a similar role within after-sales, service, or technical support.
  • Technical Expertise: Strong knowledge of IT, hydraulics, mechanics, and electronics.
  • Leadership Skills: Experience in managing teams and fostering collaboration.
  • Problem-Solving: Strong analytical and diagnostic abilities.
  • Communication: Fluent in English; French language skills highly desirable.
  • Flexibility: Ability to adapt to different time zones and work schedules.
  • Travel Readiness: Willingness to travel across Oceania and internationally.

Person Skills & Attributes:

  • High customer focus and service-oriented mindset.
  • Strong interpersonal skills and the ability to work in a multicultural environment.
  • Resilient, proactive, and results-driven.
  • Honest, with high integrity and professionalism.
  • Excellent planning, organization, and decision-making abilities.

What you need to do now:

Join Manitou Group and be part of a great team dedicated to delivering excellence. To apply for this role, click 'apply now' to forward your resume to us. Join us and be part of an incredible team setting the world in motion

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