Head of Aircraft Cabin and IFEC Product

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead the design and delivery of innovative aircraft cabin product that define a premium customer experience across digital and physical touchpoints.
• Lead the revitalisation of Qantas' fleet with over 100 aircraft on order and many retrofits
• Influence strategy at the executive level and drive initiatives that enhance our market position and unlock new revenue opportunities.
• Permanent role based at our Mascot Campus
• Open to Sponsorship

We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

We're seeking a visionary leader to shape the future of our aircraft products portfolio and deliver an exceptional end-to-end customer experience. As
Head of Aircraft Cabin and IFEC Product
, you'll own the strategy and execution across an integrated digital and physical customer journey, driving innovation and consistency that reflects our premium brand. This role oversees three core areas: Cabin Interior Development, Cabin Condition and Health Monitoring, and IFEC & Digital Cabin.

You'll lead customer-driven innovation, product lifecycle best practices, and commercial input while fostering a high-performance, collaborative culture across internal teams and suppliers. Acting as a trusted advisor to the Executive Manager Inflight Customer Experience and senior leaders, you'll drive aircraft product strategy, customer service propositions, and revenue opportunities.

You'll have –

• Minimum 8 years in senior leadership roles within the airline industry, with strong expertise in operations, customer service, and product management.
• Demonstrated success in delivering innovative cabin solutions, seating programs, and passenger experience products from concept to operational implementation.
• Deep experience managing complex aircraft product development cycles, including linefit and retrofit programs across multiple aircraft types.
• Hands-on experience working with aviation authorities (CASA, FAA, EASA) on product certification and regulatory approvals.
• Skilled in leading diverse teams across Engineering, Operations, Commercial, and supplier networks in an airline or aerospace environment.
• Track record of developing and securing approval for major capital investment business cases, with strong P&L and business fundamentals focus.
• Ability to lead large teams, manage suppliers and partners, influence in matrix structures, and drive change management initiatives.
• Strong capability in strategic thinking, research and insights, human-centered design, and agile methodologies to deliver exceptional customer experiences.

Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Sunday 2nd November
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.