Customer Liaison Officer

6 days ago

Sunshine Coast, Australia Ausmar Homes Full time $90,000 - $120,000 per year

Join AUSMAR – The Sunshine Coast's Leading Multi Award-Winning New Home Builder

Since 1993, AUSMAR has been proudly building quality homes across the Sunshine Coast, helping families achieve the great Australian dream of home ownership. Our success is built on a genuine commitment to excellence, innovation, and exceptional customer care.

We're growing our team and are seeking a passionate, experienced, and client-focused Client Liaison Officer (CLO). This is a pivotal role in creating a seamless, positive, and memorable journey for our clients from the moment they sign with us until they step into their new home.

Key Responsibilities

  • Act as the primary point of contact for clients, ensuring clear, professional, and empathetic communication
  • Proactively manage client expectations while driving projects toward key milestones
  • Interpret and communicate building codes, council planning requirements, estate covenants, and QDC standards
  • Collaborate with internal teams to ensure smooth project delivery
  • Resolve client queries and concerns quickly and effectively to maintain trust and satisfaction

Ideal Candidate Profile

  • A self-motivated, positive team player with a proactive mindset
  • Exceptional communicator with strong interpersonal skills
  • Skilled at managing multiple priorities with excellent time management
  • Detail-focused with a commitment to accuracy
  • Tech-savvy and quick to adapt to new systems and processes
  • Confident problem-solver who thrives in a dynamic environment

Required Experience & Skills

  • Minimum 5 years' experience in high-level customer service, ideally in Fast moving consumable goods (FMCG) or other fast-paced sectors
  • Proficient in Microsoft Office Suite, with advanced Excel skills
  • Proven ability to interpret and apply regulatory, planning, and compliance documentation

Why come work for AUSMAR?

  • Supportive, passionate team – collaborate with people who truly care about what they do.
  • Award-winning local brand – be part of a respected name with a proud history.
  • Make a real difference – help families achieve the dream of owning their perfect home.
  • Great work-life balance – Monday to Thursday 7:30 am–4:30 pm, Friday 7:30 am–12:30 pm.
  • Positive culture – enjoy a workplace committed to good vibes, regular team bonding, and company-wide activities.

If you're ready to take on a rewarding role where your skills and dedication will directly shape the client experience, we'd love to hear from you.

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