Team Leader VIC/TAS

Job Description:

Are you ready to be part of something truly innovative?

At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you'll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.

If you're ready to take the next step and make a real impact, we invite you to apply and help us build something amazing together

We are seeking a motivated and experienced Claims Team Leader to manage a dynamic team of claims management and support personnel in Victoria. In this role, you will be instrumental in achieving our processing, quality, return to work, and customer service objectives.

Responsibilities and duties

• Lead and mentor a team of claims professionals to ensure optimal performance and development.

• Oversee the processing of workers' compensation claims and ensure compliance with regulations and company policies.

• Implement strategies to improve claims processing efficiency and quality.

• Monitor and analyse claims data to identify trends and areas for improvement.

• Collaborate with internal and external stakeholders to enhance customer service and support.

• Facilitate training and development programs for team members.

• Ensure a positive work environment that promotes teamwork and accountability

Required skills, experience and qualifications

• Experience within leading teams

• Experience in case management to effectively facilitate outcomes.

• Well-developed problem-solving and decision-making skills.

• Negotiation and influencing skills.

• Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to injuries.

• Proven conflict resolution skills and an ability to diffuse potential situations.

• Strong written and verbal communication skills

• Tertiary or relevant qualifications in health/social services are desirable

• Ability to work with different IT applications.

• Understanding of challenges for individuals.

• Excellent communication on both written and verbal 

• Well-rounded customer service‎ skills with demonstrated outcome.

About DXC

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an equal opportunity employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.