Quality Support Officer

Job description

Agency Department of Health Work unit Safety and Quality Unit

Job title Quality Support Officer Designation Administrative Officer 3

Job type Full time Duration Ongoing

Salary $66,773 - $71,746 Location Katherine

Position number 2823 RTF Closing 23/09/2025

Contact officer Aimie Cannon on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Provision of efficient and effective administrative support to the Katherine Hospital Safety and Quality Unit which are customer

focused, meet the needs of internal and external clients and are undertaken in a timely and professional manner.

Key duties and responsibilities

1. Provide efficient administrative support to the Safety and Quality Unit including maintaining the team email and calendar, record

and analyse all incoming correspondence, word processing, spread sheet, information management/record keeping, process

invoices for payment, and other administration duties as required.

1. Communicate with a broad range of stakeholders including executive, administrative, clinical, and safety and quality staff.
2. Effectively and efficiently utilise information technology and databases to establish and maintain office systems and service

activities including the use of HPE Content Manager, Travel Request Information Processing Systems (TRIPS), Electronic Invoice

Management Systems (EIMS), and other programs as required.

1. Coordinate and organise travel and accommodation for staff and for meetings, training and conference activities.
2. Ensure quality and up to date records are maintained by having consistent, accurate and timely processing standards.
3. Formulate meeting agendas, take minutes and distribute as well as manage bookings for meeting rooms.
4. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken

in order to ensure high quality, safe services and workplaces.

Selection criteria

Essential

1. Experience working as an administration assistant in a busy team environment.

2. Well-developed interpersonal, written and oral communication skills in a client focused environment and the ability to develop

professional relationships with clients from diverse cultural backgrounds.

3. Proven ability to organise work, meet deadlines, have attention to detail, maintain confidentiality, and utilise initiative together

with a demonstrated ability to work independently as part of a team.

4. Demonstrated skills in the effective use of Microsoft Office, office equipment, and video/teleconferencing with the ability to

assist others to acquire the skill and knowledge to effectively utilise these applications.

5. Experience in office procedures and systems including in government or other large organisations.

Desirable

1. Experience providing administrative support services in a Safety and Quality team or medical/clinical environment. Knowledge

of and experience using Northern Territory (NT) Health Services based software packages and databases, e.g. Acacia, Riskman,

and TRIPS.

1. Certificate in Business Administration.

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice

and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.

For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with

blood or body substances), check website for requirements.