Coordinator & Support Officers - Homelessness Program

**Make a

REAL
Impact: Launch a New Homelessness Support Program**

• Step into one of three new roles supporting Aboriginal families in remote communities to access safe accommodation, return to Country, and strengthen long-term housing outcomes

• Coordinator
  : $100,000 - $108,000 + super, benefits

• Support Officers
  : $77,000 - $86,000 + super, benefits

• Full-time | Based in Katherine NT | Remote travel involved

Who We Are & Why We're Different

Katherine West Health Board (KWHB) is a community-led Aboriginal health service delivering integrated primary healthcare, allied health, and wellbeing programs across more than 160,000 km² of remote NT — stretching from the Victoria River country along the WA border to the tip of the Tanami desert.

Our work is grounded in cultural security, guided by community control, and driven by long-term impact. From maternal health to disability support, we build trusted relationships that lead to real outcomes for our mob in the bush.

As an Aboriginal community-controlled organisation, we value inclusion, local leadership, and purpose-driven people. We're not your typical workplace — and we're proud of that.

Learn more:

Great Opportunities - One Shared Purpose

We're launching a
brand-new program funded to address homelessness in the Katherine region
. This is the first time KWHB has operated in this space — meaning you won't just be joining a team, you'll be helping
build it from the ground up
.

Key Details

Safe Stays & Living Proud Coordinator

Community Support Officers
(2 positions)

Primary Focus

Lead
overall program implementation and coordination

Deliver direct client support
in town and community, with
split focus
between Katherine and bush

Collaboration

Provides guidance
to and works closely with both officers

Work collaboratively
with the Coordinator and each other as a team

Key Duties

• Set up program framework

• Build partnerships

• Define eligibility

• Coordinate service delivery

• Case management and client intake

• Advocacy and referral support

• Short-term accommodation assistance

• Transport and return-to-Country planning

Location

Katherine-based
with some remote travel

Both roles
based in Katherine
One Officer is
more town-based
, the other
regularly travels to remote communities

Remote Work

Occasionally visits communities
to support team and clients

One Officer focuses on bush travel
, delivering tenancy support,
hygiene education
, and
housing advocacy

Stakeholder Engagement

High-level:
builds service pathways
with external providers

Engage regularly with
Katherine-based services
,
accommodation providers
, and
community stakeholders

Best Suited For

Experienced program builders who
enjoy shaping new services and mentoring others

People-focused, flexible professionals
who can
adapt between town and community settings
and are passionate about supporting Aboriginal clients

Why These Roles Matter

This isn't just another service — it's a
new program in a new space
for KWHB.

• For the
  Coordinator
  (job details here)
  , it's a rare chance to
  own the setup of a program from day one
  — building systems, creating pathways, and shaping how services are delivered.

• For the
  Support Officers (job details 1; job details 2)
  , it's an opportunity to work in a team that's
  hands-on from the start
  , helping clients where the need is greatest and strengthening connections between town and bush.

Here's what your
first month could look like
:

• Week 1-2
  : Orientation, learning the lay of the land, connecting with the KWHB team, and starting to build local relationships in Katherine.

• Week 3-4
  : Meeting with key stakeholders, setting up referral pathways, and beginning client intake and casework in Katherine.

• By end of month
  : Coordinated service delivery underway, with the Coordinator leading system setup and Support Officers handling client support, before expanding into community visits with partners.

Every step you take will directly improve housing security, dignity and wellbeing for Aboriginal families.

Let's Talk About You

This is for people who want their work to matter. You'll fit right in if you:

• Believe in
  cultural safety
  and
  self-determination
  as everyday practice

• Can balance
  practical frontline support
  with a
  strategic, problem-solving mindset

• Know how to build trust quickly with clients, families, and partners

• Have the adaptability to work in both
  Katherine town
  and
  remote bush communities

• Value being part of a
  supportive, close-knit team
  where respect and humour go hand-in-hand

The Coordinator role suits someone ready to
build a program and lead from the front
.

The Support Officer roles are perfect for people who love
rolling up their sleeves
and walking alongside clients in town or out bush.

Why You'll Love Working With Us

• Competitive salaries + salary packaging

• Relocation assistance and housing support

• Paid travel and accommodation when working remote

• Real professional development opportunities

• A tight-knit team that backs each other in

• A workplace where culture, community and connection matter as much as KPIs

Ready to Build Something New?

This is your chance to be there from day one — helping launch a homelessness program that will change lives.

If you're passionate about safe housing, strong communities, and cultural connection — we want to hear from you.

Apply now
to join KWHB's Safe Stays and Living Proud team.