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Food & Beverage Services Supervisor - Terraces Restaurant
2 weeks ago
The Company
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighbourhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at Find Your World.
The Location
Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast comprises of approximately 300 guest rooms, four award winning restaurants and bars, and a luxurious spa retreat, all in an absolute beachfront environment.
The Department
Terraces Restaurant has the Gold Coast's most renowned seafood buffet. At Terraces, guests indulge in a delicious selection of fresh seafood, gourmet salads, delightful desserts, and much more, while overlooking the lagoons and the ocean.
The Role
As a Food & Beverage Supervisor, you will lead the team in providing friendly, courteous and efficient service, helping to create a smooth and enjoyable experience for diners.
Duties include but are not limited to
- Assisting the Restaurant Manager with the initial and ongoing "On the Job" Training to ensure that Associates have the necessary skills to perform their job efficiently and effectively
- Assist with development and performance reviews
- Ensure that all Associates comply with the grooming and uniform standards
- Implement opportunities for quality Team Building
- Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System to include all discount and loyalty cards
- Handle Guest concerns and complaints with a concerning and understanding attitude as per Hotel standard
- Conduct pre-service briefings with staff, including: VIPs in House, Group movement, Promotional activity, Guest feedback and product knowledge
The Requirements
The ideal candidates will:
- Have previous F&B experience in a similar role
- Be energetic, friendly, organised, enjoy working in this fast-paced
- Be passionate about leading a strong service culture
- Have the ability to remain calm under pressure
- Experience in leading and inspiring a large team
- Have the desire to strive for excellence
- Have the flexibility to work a variety of shifts including nights, weekends and holidays
- Hold a current QLD Responsible Service of Alcohol (RSA)
The Benefits
Enjoy the benefits unlimited career opportunities, to attract and retain the best and brightest people for our team, we offer a range of exceptional benefits
- generous accommodation discounts
- discounted onsite parking and duty meals
- world class training programs
- strategic career development opportunities.
Working for Sheraton is so much more than just a job, it's a lifestyle. Be your best. Start your career at Sheraton, where you don't just work – you belong.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination
