365 Data Security

Sydney, New South Wales, Australia

• 3 more locations

Date posted

Oct 21, 2025

Job number

1897614

Work site

1 day / week in-office

Travel

0-25%

Role type

Individual Contributor

Profession

Technical Support

Discipline

Technical Support Engineering

Employment type

Full-Time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment. Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams. We are looking for individuals who are passionate about helping customers adopt Microsoft 365 products by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products.

As a Data Security SME, you will work with FTAs, other Security SMEs, sales team, partner and consulting resources to educate and demonstrate the value of our data security solutions to our customers, empowering them to protect, govern, and safeguard their sensitive data while also managing regulatory compliance requirements and maintaining customer & employee privacy. Your main goal will be to ensure license assignment, technical enablement and drive adoption of Data Security product features for customers who have purchased Microsoft data security solutions. Being part of this team will allow you to strengthen both your deep technical expertise as well as your consultative selling skills across Microsoft and non-Microsoft cloud native data security solutions, architectures, programs, and technologies.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience

o OR 7+ years of technical support, technical consulting experience, or information technology experience

o OR equivalent experience.

• Hands-on experience in M365 product platform (Modern Work, Security (Defender) & Compliance (Purview)), technical enablement, solution design, Product demonstration and Proof of Concept, deployment and adoption.
• Bachelor's Degree in Engineering, Business, or related field AND 4+ years' experience in M365 Security and Compliance (Purview) product suite, technical deployment, process management, execution, optimization, or related experience
• OR Master's Degree in Engineering, Business, or related field AND 2+ years' experience in M365 Security and Compliance (Purview) product suite, technical deployment, process management, execution, optimization, or related experience

• Additional Experience: Proven ability to engage clients, understand their needs, and map them into M365 Compliance (Purview) product features, drive technical readiness, deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills.

• Relevant Microsoft Technology Certifications.

• Proficient working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
• 3+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).

Job Description

• Act as Primary Technical point for Microsoft Purview Product, lead end-to-end deployment and governance of Microsoft Purview solutions, Require Deep technical understanding of solutions such as Data Loss Prevention (DLP) for Windows/macOS endpoints, Office365 workloads, and Microsoft Teams, Insider Risk Management, and Data Lifecycle Management/Records Management through retention policies, labels, and eDiscovery (Standard and Premium).

• Conduct Compliance Manager assessments for enterprise customers using premium templates, mapping regulatory frameworks (e.g., GDPR, HIPAA, ISO) to Microsoft controls, Organization Controls and providing actionable insights to improve compliance scores and reduce organizational risk.

• Guide customers through Data Security Posture Management (DSPM) and (DSPM for AI), By helping customers assess, monitor, and remediate data security risks across cloud and AI Apps.

• Build and maintain trusted relationships with customer stakeholders through proactive communication, expectation setting, and advocacy, ensuring alignment with business goals and long-term engagement.

• Collaborate with internal Microsoft stakeholders and Microsoft's Partner ecosystem to navigate deployment, manage escalations, and influence adoption of Microsoft 365 Workloads by articulating solution value and strategic impact.

• Deliver FastTrack engagement's proof of concepts, presenting and applying architecture patterns, validating Microsoft data security capabilities through integration into customer environments, and driving cross-workload collaboration to support comprehensive Microsoft security solutions. Leverage service descriptions, Solution playbooks, and operational best practices.

• Communicate complex technical concepts clearly and effectively across diverse audiences, creating and delivering impactful presentations, handling complex scenarios, and fostering active listening and collaboration

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.