Security - IT Support Officer

8 hours ago

Sydney, New South Wales, Australia MSS Security Full time $60,000 - $90,000 per year
About the Company 

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at

  • Monday to Friday role | Stable weekday roster

  • Unique blend of IT and security operations support

  • $80,000 + superannuation | Port Kembla location

About the Role:

MSS Security is seeking a technically skilled and security-cleared IT Support Officer to join our team at a critical infrastructure location - BlueScope Steel in Port Kembla. This is a dynamic, hands-on role supporting both corporate and operational technologies across a critical infrastructure environment. You'll work closely with security personnel and management to ensure systems run smoothly, securely, and with minimal downtime.

This is a Monday to Friday position – perfect for someone looking for work-life balance and a stable, long-term role within a secure and supportive environment.

Key Responsibilities:

  • Provide IT support to on-site security and administrative teams

  • Troubleshoot hardware and software issues (PCs, networks, printers, CCTV, access control)

  • Manage and escalate incidents in line with company protocols

  • Support system upgrades, user onboarding, and equipment setups

  • Maintain and monitor site-based IT infrastructure and digital security systems

  • Ensure documentation and asset registers are kept up to date

  • Liaise with central IT teams and third-party vendors as required

What We're Looking For:

  • Experience in IT support, helpdesk, or technical field service role

  • Strong troubleshooting and communication skills

  • Familiarity with Microsoft Windows OS, Office 365, basic networking, and IT hardware

  • Ability to work autonomously and within a high-security environment

Essential Licenses & Certifications:

  • Current NSW Security License

  • Advanced First Aid Certificate (HLTAID014 or equivalent)

  • Full Drivers license

  • MSIC (Maritime Security Identification Card) certificate or willing to obtain one

What We Offer:

  • $80,000 + superannuation

  • Monday to Friday schedule – no night shifts or weekends

  • Work in a critical infrastructure environment with a clear purpose

  • Stable, long-term employment with a national industry leader

  • Supportive workplace culture with opportunities for career growth

Master Licence Number:

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

  • be certified by the Workplace Gender Equality Agency,

  • be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

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