Account Operations

About Littlewoods

Littlewoods Services is a prominent advisory and professional services firm in Australia's insurance and reinsurance industry. Operating for more than 65 years , it provides dedicated services to reinsurers, insurers and MGA's across multiple facets including regulatory, risk, compliance, finance and account operations.

Our clients are global (re)insurers who utilise Littlewoods to achieve operational excellence and efficiency.

About You

You're ready to transition from the corporate world or are already in a smaller firm and prefer hands-on roles within boutique-sized organisations that are evolving and expanding. Reinsurance experience is essential, and technical accounting should be second nature to you.

We're seeking a skilled professional to join our Account Operations team, supporting reinsurance claims and technical account processing. In this role, you'll also share your expertise with a growing team of eager learners, contributing to their development and the firm's continued success.

We work from our offices in the iconic Australia Square building from Monday - Thursday with the option to work from home or the office on Fridays.

Our Company Values

Our company values define who we are and how we work—built on 
Respect, Excellence, Customer Centricity, Integrity, and Teamwork
, they guide our commitment to delivering exceptional service and fostering a collaborative, ethical, and high-performing environment.

The Role

• Manage reinsurance claims administration and processing on a treaty, proportional and non-proportional basis
• Manage account reconciliation process for various clients
• Oversee credit control and client(s) debtors' position
• Manage Fac and Treaty premium difference within Terms of Trade agreements as required.
• Manage end to end collection and invoicing processing within agreed SLA's.
• Assist in the uploading of bordereaux's as required.
• Prepare, review, and sign off on end of month and quarterly reporting to clients.
• Review and manage unallocated cash.
• Present technical capability to prospective clients.
• Manage complex external enquiries as required.
• Deliver on agreed operational services within SLA's.
• Assist in the initial onboarding discussions with potential new clients.
• Build strong relationships with clients at all levels of the organisation.
• Respond to all client enquires in a timely and professional manner. This includes third parties associated with the client, ie. Brokers, Underwriters etc.
• Assist in preparation for internal audit.
• Operate within approved delegation.
• Participate in all Team meetings and one on one discussions with respective manager.
• Participate in annual performance review process.

Your Experience and Qualifications

• 6 + years working in a similar environment.
• Reinsurance experience is essential
• Underwriting or claims management experience required
• Strong M365 capability

Your Personal and Professional Attributes

• Excellent verbal and written communication skills.
• Ability to gather business requirements when working collaboratively with stakeholders.
• Ability to present information, status, requirements, and issues clearly and concisely.
• Attention to detail, strong documentation.
• Goal oriented with a track record of driving through to completion.
• Self-motivated.
• Flexible and approachable with well-developed interpersonal skills.
• Analytical; able to logically work through matters, problems or systems and offer suitable solutions.
• Able to manage conflicting priorities.
• Able to build strong rapport with others.
• A team player, with high professional and personal integrity, who can adapt to working in a boutique sized firm.
• Ability to understand and meet the needs and expectations of key stakeholders.
• Hands-on style and willing to "pitch in" to achieve outcomes.
• Able to think through issues in systematic and logical way and make decisions considering work objectives and the implications of alternative courses of action.