Head of Product

About LEAP Dev

LEAP Dev is the "Software House" powering LEAP Legal Software, the leading provider of Legal Practice Management Solutions in the world. We're part of ATI Global – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'. The market leading software we develop and support is used by more than 70,000 lawyers and their staff in small and medium sized law firms.

Working alongside our team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll find yourself in good company here.

What you'll do

As the Head of Product, you are here to improve product adoption, user satisfaction, and the quality of releases across our core product suite (Desktop, Mobile & Web). You'll lead the planning, execution, and ongoing optimisation of our software, whilst shaping how we best leverage AI within our legal technology. Collaborating closely with design, development, quality engineering, and customer-facing teams, you'll ensure our products deliver genuine value and impact for users - the work you do will help define and deliver features that advance our mission to "help lawyers who help people."

To make this happen, you will:

• Define and maintain the product vision, strategy, and roadmap.
• Gather and interpret customer feedback, market trends, and usage analytics.
• Analyse and report on feature usage and performance metrics to guide product improvements.
• Translate product insights into actionable requirements for the development team.
• Lead, mentor, and develop the Product team, fostering a culture of collaboration, innovation, and accountability. Provide coaching, clear direction, and growth opportunities to ensure team members reach their full potential and deliver their best work.
• Coordinate and oversee product release activities to ensure smooth, timely, and reliable deployments in collaboration with the development, Quality Engineering, and operations teams.
• Manage the Beta testing program (known as LEAP First) to gather feedback, track issues, and evaluate feature readiness for general release.
• Oversee the Escalations team, ensuring critical client issues are triaged, prioritised, and resolved in alignment with product goals and release cycles.
• Oversee product documentation, release notes, and Help Centre content, ensuring accuracy and accessibility.
• Support marketing and customer success teams with product knowledge and communication.
• Conduct regular meetings with the Global Chief Product Officer and regional Product Managers to ensure alignment of goals, priorities, and strategic direction across the organisation.
• Continuously monitor competitor products and emerging market trends, identifying opportunities for differentiation and innovation within the legal technology landscape.

Consider it a bonus if you have:

• Experience in legal practice, conveyancing, or the legal technology sector.
• Familiarity with Practice Management Software or workflow tools used by legal professionals.
• Experience working with AI technologies, AI-driven features, machine learning models, or intelligent automation solutions.
• Exposure to UX design, business analysis, or software engineering.

What you'll bring

• 3+ years of experience as a manager in a software or SaaS company; experience in Product Management preferred.
• Strong analytical skills and experience presenting product insights based on statistical data.
• Working knowledge of AWS infrastructure and cloud-based software delivery.
• Proven ability to manage product documentation or online knowledge bases.
• Experience working within agile development environments.
• Proficiency with tools such as Jira, Jira Plans, Confluence, Slack, and Microsoft Office.

You are the type of person who:

• Is proactive and self-driven - you take initiative, anticipate challenges, and actively seek opportunities to add value without waiting for direction. You're motivated to move ideas forward and make things happen.
• Is resilient and pragmatic - you can make balanced decisions under pressure while maintaining positive team dynamics.
• Is a strong communicator - you can clearly articulate ideas, requirements, and feedback to diverse teams outside of tech You can manage and resolve conflicts between business goals, client needs, and technical constraints.
• Can lead and collaborate – you have a proven track record leading cross-functional teams and driving growth through fast and iterative experimentation. You can motivate and organise the work of multiple team members.
• Is adaptable - you are comfortable working in a fast-paced and dynamic environment, and can pivot quickly in response to changing priorities or market conditions.

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application.

Why join LEAP?

• Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.
• Make an impact. You won't be another 'cog in the wheel' here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
• Work with a group of authentic, passionate people who love what they do.
• Well-funded and global. LEAP is the leading provider of Legal Practice Management Solutions across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland and New Zealand. We're part of ATI – one of the largest international LegalTech companies.
• Flexible and hybrid working. We'd like to find this person in Sydney, but we want you to work in a way that suits you and we're open to flexible arrangements that support you.
• Grow your career with us. Our founder Christian Beck has been building legal tech businesses for over 30 years. There are opportunities galore to expand your career based on where your interests lie. We're not afraid to pivot based on market conditions - you will always have the opportunity to stay ahead of the curve and do your best work here.
• Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events.
• We value your well-being - enjoy an additional paid wellbeing day every year, free gym membership, corporate dental plan and weekly massages in the office. We'll throw in a catered lunch and breakfast every week too. Oh and an on-site barista.
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence.