Area Manager

At Contour, we're reshaping education, one student at a time. 

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn't relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. 

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we've grown to over 300+ team members. We've produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. 

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. 

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. 
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. 

This is Contour. Built by students, for students.

Launch & Expansion

• Open Brisbane at 100% readiness, with immaculate facilities, team trained, and rhythms live.
• Partner with Academics, People & Culture, Marketing, Tech, and the National Campus Ops team to run a plug-and-play launch that feels premium from minute one.

Operational Excellence

• Own daily campus operations: class readiness, rostering, reschedules, attendance, inventory, and service operations (phone, email, text, in-person).
• Audit regularly against the Campus Ops Playbook; close gaps fast; feed improvements back into the national standard.
• Keep the campus beautiful: safety, compliance, maintenance, hospitality-grade presentation, and alignment with Contour's brand.

Leadership & Team Building

• Hire, onboard, coach, and mentor high-calibre Service Team Members & Leaders.
• Create a culture of kindness, responsibility, continuous improvement, and unity, with standards that are loving but uncompromising.
• Be a trusted partner to tutors: classrooms prepped, resources perfect, tech ready. Every class, every time.

Student Experience

• Own student & parent experience: walk-in conversion, NPS, referrals, event execution like mock exams.
• Work with Enrolments Team to create new classes in line with demand and utilisation. Grow proactively, not reactively.
• Resolve escalations with empathy and precision; protect the brand and relationships.

Continuous Improvement

• Ship meaningful service improvements regularly (automation, workflow, environment, or rhythms).
• Ship meaningful campus improvements across facilities, maintenance, compliance, and cost control.
• Partner with founders & senior leadership to implement strategy and growth initiatives.

• Minimum 3+ years of experience in multi-site or venue leadership in education, hospitality, retail, fitness. Anywhere premium service and tight ops matter.
• People leader: recruits well, coaches hard and kind, builds capability and pride.
• Operator's eye: you notice the 1% details (chairs straight, print packs perfect, lighting right) and the 10,000-foot flows (schedules, staffing, cost lines).
• System thinker: turns chaos into checklists, reports, rituals, and dashboards with sound project management skills.
• Solution-oriented: flexible, proactive mindset with first-principles problem-solving.
• Extreme ownership: proactive, accountable, allergic to "near enough."
• Mission fit: deeply aligned with reshaping education, one student at a time.

Bonus points: education ops, franchise/rollout playbooks, new-site openings, CX/NPS programs, light technical fluency (you love automations or data).

• Foundational role with high impact: Lead the QLD arm of Contour's national expansion, and directly shape student and team experiences.
• Leadership growth: We went from 1 to 8 Victorian campuses in just a few years. As we open more QLD campuses, this role can grow into State Operations Leadership.
• Competitive package: Competitive salary, benefits, EAP, birthday/loyalty leave, and the satisfaction of work that compounds and makes a real impact in students' lives.

If you're a builder who wants to create a premium education experience that becomes a household name in QLD, we want to meet you. Apply with your CV and a short paragraph about why you'd make an exceptional Area Manager.

Contour is an equal opportunity employer and welcomes applications from all backgrounds.