Dream Job: Deliver Exceptional Guest Experiences

4 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $104,000 - $130,878 per year

**Unlock Your Hospitality Potential**

**Job Description:** We are seeking a dynamic and enthusiastic Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. As a key member of our front office team, you will deliver exceptional service from check-in to check-out, ensuring every guest feels valued and cared for.

**Key Responsibilities:**

  • Deliver service excellence through consistent attention to detail and a passion for delivering memorable experiences.
  • Complete a wide variety of front office tasks, including selling hotel facilities, taking reservations, and maintaining guest accounts.
  • Provide knowledgeable and friendly service to external and internal guests at all times.
  • Answer all telephone calls in a professional manner according to brand standard.
  • Reconcile cashier floats at the completion of each shift.

**Qualifications:** To succeed in this role, you will need:

Strong knowledge of computer systems, including Microsoft Office and preferably Opera Cloud.

The ability to work under pressure, multitask, and think on your feet to quickly resolve issues.

Strong communication skills and pride in personal presentation.

A genuine customer service focus and a strong dedication to making our guests smile during their stay.

**Benefits:**

As a valued member of our team, you will enjoy:

An opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way.

The ability to really contribute and feel pride in knowing you have made a difference to the greater good of the hotel operation.

Work alongside passionate industry professionals.

Be mentored by experienced Accor Hospitality professionals who want to see you succeed.

**Diversity & Inclusion:**

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you if required.

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