Quality Improvement Officer

selectability has a growing team who are working together to continuously improve the quality of our care delivery.  We are currently recruiting for an experienced Quality Improvement Officer to join this team.  This role champions quality management practices associated with delivery of care to our recipients, providing support and advice to operational teams.  This is a full-time position based in Mackay and will involve regular travel between selectability sites.

You will join our operational team to provide on-the-ground support advice and guidance on quality management and improvement, whilst also working closely with the central Quality & Compliance Team to ensure organisationally consistency, and effective collaboration cross-organisationally.

The role involves assessing systems and process, documentation, and care delivery against established standards, identifying areas for improvement, and providing recommendations to enhance quality and compliance.  This includes supporting and monitoring key elements of the quality management system, including but not limited to:

• supporting incident reviews, close out and identification of improvement opportunities
• supporting and advising on the resolution of recipient feedback, including compliments and complaints
• proactively identifying quality and recipient care risk concerns
• assisting with the developing, evaluating and improving policies, procedures and frameworks
• conducting regular self-assessments and quality audits and reviews to monitor quality performance
• providing training and guidance to staff on compliance and quality requirements
• supporting the operational leadership group with quality monitoring and reporting

Effective and appropriate communication is crucial in this role, both internally and externally, fostering collaboration and understanding. Building strong relationships with various stakeholders is a core element of the position, ensuring a unified approach towards maintaining the highest standards and compliance within the organisation.

To be successful you must:

• demonstrated experience in a similar role
• strong understanding of quality management systems
• understanding of quality standards including NDIS Standards, Human Services Quality Framework, and National Standards for Mental Health Services is highly desirable
• a high level of attention to detail
• a passion for quality and continuous improvement
• strong written & verbal communication skills
• a commitment to best practice
• ability to multitask in a fast-paced environment
• ability to work autonomously
• very strong administrative skills including intermediate level MS word, excel & outlook
• most importantly… a positive attitude

• travel to selectability sites will be required
• a current minimum P1 "C" class Queensland drivers licence 
• a Child Safety & Personal History Screening check
• a Positive Notice Working with Children (blue card) (ability to obtain) 
• NDIS Worker Screening Clearance (ability to obtain) 
• NDIS Worker Orientation Module 'Quality, Safety & You'

The quality improvement officer is a permanent full-time position based in Mackay and will involve regular travel between selectability sites

We offer a range of benefits including: 

• permanent hourly rate $ super
• $15,900 + FBT salary packaging benefits
• access to fitness passport
• flexible working arrangements 
• career pathways and opportunities for development
• employee assistance program offering confidential counselling support for employees 

If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and how you best fit this role. 

If you would like more information please contact HR Officer Cathy on or  

selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.

We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.

If you would like to know more, please visit our website.