Primary Care Engagement Officer

• Location: Mackay.
• Position: Full Time, fixed term from 3 November 2025 to 1 May 2026.
• Classification: Level 6.
• Benefits:Salary Packaging options up to $15,900 and flexible working arrangements.

Are you a proactive and collaborative engagement professional with a passion for improving primary health care in the Mackay region?

This fixed-term position covering parental leave offers a unique opportunity to contribute to meaningful work while gaining valuable experience in a supportive and forward-thinking team.

The role

In this position, you'll support the operational delivery of commissioned programs and primary care initiatives. Using a project management approach, you'll help develop, implement, and evaluate programs that enhance service delivery and patient outcomes. Your work will be guided by key Northern Queensland Primary Health Network (NQPHN) organisational documents, including the Stakeholder Engagement Framework and Strategic Plan.

What you'll do

• Support commissioning activities and contract management in collaboration with stakeholders.
• Assist in designing and distributing program resources and materials.
• Contribute to the integration of technology and systems to improve primary care services.
• Support clinical data programs using continuous quality improvement processes.
• Build and maintain relationships with peak bodies and primary care providers to develop and implement new models of care.
• Participate in internal and external quality improvement initiatives.
• Represent the organisation at relevant committees, advisory groups, and events.
• Assist with financial reporting and budget management across programs.
• Collect and communicate data to meet reporting obligations.
• Identify opportunities, gaps, and emerging issues within the sector.
• Ensure compliance with organisational policies and relevant legislation.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our vision of 'A healthy future for all northern Queenslanders,' we'd love to hear from you.

Northern Queensland Primary Health Network (NQPHN) aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

Key selection criteria

• Tertiary qualifications in a health related or human services discipline, or relevant certification and at least two years in a similar role.
• Understanding of opportunities and challenges for the primary health sector in the northern Queensland region.
• Understanding of health commissioning processes, health service design and delivery in a community environment or the ability to develop these skills.
• Understanding of the technological and digital systems that support primary care in Australia or the ability to develop these skills.
• Ability to conduct cohesive networking and stakeholder engagement of the primary health sector across the NQPHN region and identify and refer stakeholder dissatisfaction to the relevant senior officer.
• Experience in working as part of a multi-disciplinary and multifaceted team within a community engagement context.
• Interpersonal, communication (oral and written), and negotiation skills.
• Ability to prioritise and meet deadlines in a high demand work environment.
• Ability to work with diverse communities including Aboriginal and Torres Strait Islanders, and Australian South Sea Islanders in our region.
• Advanced knowledge of the Microsoft Office suite and the ability to become proficient in other software programs as required.

*About us*

NQPHN works together with our partners to connect existing local services to simplify the healthcare system, fund primary care and mental health services based on the needs of local communities, and support primary care and mental health providers to build their skills and deliver the highest quality patient care.

Find out more about NQPHN at

Your application should include:

• a cover letter briefly addressing the key selection criteria (maximum three pages).
• your resume.

To view the full position description or for more information about the role, please click the 'Apply' button or email

Applications close Thursday 23 October 2025 at 11:59pm.