Service Delivery Associate

2 days ago

Collingwood VIC, Australia Natoora Ltd Full time $28,000 - $40,800 per year

ABOUT NATOORA

We are a fast-growing company with a clear mission: to revolutionise the food system.

With hubs in London, Paris, Milan, New York, Los Angeles, Copenhagen and Melbourne we're creating access to consciously produced and grown food at a scale unparalleled by anyone else in the industry.

ABOUT THE JOB

As Service Delivery Associate, you'll be an ambassador for our food system revolution, working independently while on the road with the support of a committed, dynamic team back at base. Care is at the core of everything we do, from the way we handle produce in the warehouse to the opportunities we create for our people. Through our training programme, you'll have the opportunity to climb a clear growth path, with weekly sessions covering Product, cross-training and language. If you're keen to learn, we're here to share our knowledge. Over 95% of our managers are promoted from within - our aim is that you will follow in their footsteps, develop a passion for the work we do and thrive in our close community.

Shifts start between 1 am and 07:00 am, 5 days a week on a rotation basis including weekends and bank holidays. Flexibility is a must.

Responsibilities

  • Providing doorstep customer service
  • Picking stock from farms checking stock quality and quantities.
  • Multi-Drop deliveries around central Melbourne and surrounding areas using a 3-3.5 tonnes van
  • Providing good communication between clients and the company
  • Assisting warehouse duties whenever required including loading the vans
  • Maintaining a clean and tidy van
  • Filling the appropriate weekly documentation

YOU

  • You are able to work under pressure, maintain accuracy, and keep deadlines in a time-constrained environment
  • You are able to interact with customers and other departments to help deliver a better service to customers - good standard of English, both written and verbal
  • You are willing to learn about client needs, products, and operational procedures
  • You are able to identify opportunities for process improvement
  • You have a clean driving licence
  • You have previous experience as a delivery driver - preferable
  • Must be able to work on TFN
  • Have full working rights in Australia

PERKS

  • Performance-related bonus
  • Natoora produce at a significant discount
  • Your birthday off*
  • Full Time contract offer after probation period

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Job Types: Full-time, Part-time, Permanent

Salary: $28-$34 per hour depending on shift timings on TFN OT rates and PH rates will be paid as per regulations.

Job Types: Full-time, Permanent

Pay: $28.00 – $34.00 per hour

Ability to commute/relocate:

  • Collingwood VIC 3066: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Service Delivery: 1 year (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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