Control Room/Monitoring Centre Operator

1 week ago

Melbourne, Victoria, Australia MSS Security Full time $86,700 - $98,500 per year

About the Company

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at

  • Full Time Control Room Operator at Monash University Clayton
  • Free parking available on site
  • Estimated annual earnings of $86,700 to $98,500

About the role

MSS Security is seeking a dedicated Control Room Operator to join our team at Monash University, working in a technically advanced environment that functions as both a control room and monitoring centre. Supporting multiple Monash sites and a security team of 130 officers, this role goes beyond standard monitoring. You'll be involved in real-time incident response, investigations, and direct communication with emergency services and external stakeholders. Key responsibilities include overseeing daily operations, monitoring security systems, compiling reports, and ensuring compliance with site policies.

We are seeking a candidate with a strong understanding of various CCTV, access control systems and investigation report writing.

Duties include but are not limited to:

  • Monitor CCTV systems and alarms to ensure constant surveillance and early detection of any security risks.
  • Respond promptly to security incidents, alarms, and emergencies, escalating issues as required.
  • Collaborate with emergency services to coordinate responses to incidents.
  • Regularly test and maintain security systems to ensure they are fully operational.
  • Provide clear and concise communication.

Ideal candidates will have:

  • Strong computer skills including Outlook, Word, and Excel.
  • Excellent communication skills.
  • Experience in using Milestone CCTV, Inner Range/Infiniti Security System and resolver reporting system would be preferable.
  • Proven experience working in a security control room and as a security officer.

Requirements:

  • Full Australian working rights.
  • Availability to work a rotating 24/7 roster.
  • Certificate II (or higher) in Security Operations.
  • Valid Victorian Security licence with control room subcategory.
  • Working with children check (or willing to obtain).
  • Valid First Aid and CPR (or willing to obtain).
  • Full Victorian Drivers licence.

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

  • be certified by the Workplace Gender Equality Agency,
  • be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

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