Service Delivery Coordinator

6 days ago

Sydney, New South Wales, Australia MSS Security Full time
About the Company 

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at

  • Competitive salary | free on-site parking | Silverwater based

  • Join one of Australia's largest security companies and an Employer of Choice

  • Excellent employee benefits including flexible working arrangements

About the Role

If you have a background in administration, call centre, rostering or similar, and have availability throughout the whole week, please read on

Day shift, and night shift roles available.

Join an Employer of Choice and work in a role as Rostering Coordinator where you will support a portfolio of clients managing vacancies for Security Officers, Customers & Business Managers. You will be responsible to fulfill rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders.

What does the role involve?

  • Allocate effective rostering resources

  • Assign the most cost-effective rostering in line with Company guidelines

  • Minimise rostering errors through effective and meticulous attention to detail

  • Ensure specified service levels are maintained

  • Identify, escalate, and resolve customer needs

  • Effectively and efficiently process payroll to minimise errors and rework

  • Ensuring a high-level understanding of applicable industrial state instruments

Do you have what it takes?

  • Deliver exceptional customer service

  • Work as part of a team

  • Proven ability to cope under pressure

  • Think on your feet

  • Good knowledge and use of Microsoft applications

  • Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience.

Can you do this too?

  • Task driven and self-motivated professional

  • Ability to deliver results under pressure and within time constraints

  • Highly developed communication and interpersonal skills

  • Professional phone manner

What do you need?

  • Full Australian Working Rights

  • Willing to undergo a National Police Check

  • Experience in rostering, administration, or call centre work highly regarded

How to apply

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

  • be certified by the Workplace Gender Equality Agency,

  • be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

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