General Manager

Join EllieB's and Lead with Purpose - Supported Independent Living (Individual Living Options), Respite and Community Participation.

Are you an experienced senior leader passionate about delivering exceptional disability services?

EBL Disability Services Inc., proudly known as EllieB's, is seeking a dynamic General Manager of Operations to champion excellence across our direct care services. This is a rare opportunity for a seasoned leader with deep expertise in NDIS practice and developmental disability to drive strategic growth, operational impact, and person-centred outcomes.

The General Manager – NDIS Service Operations (ILO, Respite & CP) oversees the strategic and operational delivery of Individualised Living Options (ILO), respite services, and community participation (CP) supports, ensuring compliance, quality outcomes, and alignment with NDIS practice standards across these service streams.

What we offer:

• Competitive salary and salary sacrifice
• Fully maintained company vehicle
• Company laptop and phone
• Modern contemporary office environment
• Inclusive employer embracing diversity and uniqueness in the workplace

About Us

EllieB's is a well-established, not-for-profit provider of residential and support services for people with disability across South Australia. Proud to be quality-assessed and certified, we take immense pride in being a name associated with high-quality services and ongoing innovation for clients.

We are respected, trusted, and committed to high-quality, person-centered care. With a focus on innovation and compliance, we empower individuals to live independently and thrive.

We also take pride in providing an inclusive team environment that nurtures personal and professional development for our staff. Our commitment means ensuring that our team members receive a high level of care in a culturally and linguistically diverse and inclusive workplace.

The Role

As General Manager of Operations, you will oversee service delivery, ensure compliance, efficiency, and best practice. You will lead teams to achieve participant goals, drive engagement, and optimize safe processes to enhance positive outcomes. You will support the Chief Executive Officer and Leadership Team to drive the company forward, achieve organisational objectives, and ensure alignment with our core values and strategic vision.

Reporting to the CEO, your duties will include:

• Contribution to strategic engagement for the organisation.
• Support the CEO in overseeing operations and ensuring efficiency across departments.
• Oversee programs with a focus on compliance and quality.
• Coordinate successful audits and assessments.
• Establish, monitor, measure, and report on key performance criteria and metrics.
• Report to the CEO and Board of Directors on organisational performance and areas for improvement.
• Foster proactive communication with internal and external stakeholders to ensure transparency, alignment, and ongoing engagement with organisational progress and priorities.
• Lead and develop teams and individuals to foster a positive, culturally safe, high-performance, and participant-focused culture.
• Manage budgets, KPIs, and operational efficiencies.

About you

To be successful in this role, you will need the following:

• Experience overseeing teams tasked with keeping adults, children, and young people with disability safe, whilst providing high-quality care.
• Extensive experience/knowledge of complex autism and developmental delay.
• Comprehensive knowledge of NDIS and DCP frameworks and standards.
• A deep understanding of the NFP sector and the delivery of impactful services.
• Passion for advocacy, social impact, and empowering individuals with disabilities.
• Proven experience in a similar role, with demonstrated navigation of operations, compliance, and stakeholder management.
• Tertiary qualifications relevant to the role (minimum degree in disability, health, or community services).
• Minimum 3 years of experience in a similar role, managing supported independent living, respite services, and community programs.
• Proven success in direct management of culturally diverse teams.
• Eligibility to work in Australia.
• Both an NDIS Worker Check (NDISWC) and a Working with Children Check (WWCC).
• A full and unencumbered driver's licence.
• National Police Clearance.
• A successful pre-employment medical assessment (which is arranged by the employer).