Administration Team Member

Company Description

At JB Hi-Fi, we're more than just one of Australia's largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we're excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Your role as the Administration Team Member will be to provide consistent delivery of administrative activities in support of the Home Delivery Centre (HDC) effectiveness and delivering the needs to the customer.

Key Responsibilities

• Work collaboratively as part of a team and with stores to deliver an exceptional and consistent customer experience in line with required procedures and effectively resolve customer complaints and queries as required

• Contribute to the maintenance and distribution of nominated processes and systems, including inbound supplier book-ins, purchase order management, store replenishment coordination and customer collections

• Coordinate the effective and efficient processing of customer deliveries, customer orders and store replenishment

• Comply with compliance and policy requirements, with particular emphasis on site standards, safe work practices and incident reporting

• Contribute to the management of effective processes and systems to ensure quality records management and data integrity

• Contribute to the timely and accurate processing of online and commercial solutions orders, ensuring delivery in line with defined timeframes

• Build and maintain effective working relationships with relevant internal and external stakeholders

• Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities

• Other tasks deemed suitable based on knowledge and experience as required by Management

Qualifications

• Year 12 education

• At least 3 years warehouse experience

• Efficient in Microsoft applications

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply