Venue Support Specialist

Job Summary:

We're thrilled to announce new job opportunities to join our dynamic team to support our partnership with Venues NSW. You will be pivotal with the support to Venues NSW to deliver a simple, safe and more personalised ticketing experience - whether it's the thrill of an NRL final at Accor Stadium, a sold-out concert at Allianz Stadium or an intimate live show in Wollongong's WIN Sports & Entertainment Centres.
As we continue to grow and evolve, we're looking for passionate, driven individuals who are ready to make an impact and thrive in a collaborative, future-focused environment.

THE TEAM

The support and operations team is responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements. Working closely and collaboratively with both clients and internal stakeholders ensuring systems and process are delivered to ensure not only a positive client experience but also positive customer experience. The support and operations team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximize sales.

THE JOB

The Venue Support Specialist plays a pivotal role in supporting the day-to-day operations of Ticketmaster venues and box offices. This role ensures seamless coordination between internal teams, venue staff, and clients, with a strong emphasis on box office operations, technology readiness, training, and overall venue operational excellence across a dynamic 7-day roster.

WHAT YOU WILL BE DOING

• Liaise with Client Managers to confirm and verify event-specific details.
• Provide general venue support including coordination of operational logistics, troubleshooting on-site issues, and ensuring readiness of front-of-house areas.
• Assist with event build updates and ensure all relevant operational tasks are completed in preparation for event day.
• Ensure venue readiness including signage, accessibility, customer service standards, and front-of-house logistics.
• Support box office operations during small events or when covering staff leave.
• Ensure post-event reporting accurately reflects ticket sales and seat statuses.
• Prepare and submit post-event wrap reports, summarising operational outcomes, issues, and recommendations.
• Manage ticket printing and distribution for patrons and clients.
• Conduct pre-event venue technology checks to ensure all systems are functioning correctly (e.g., ticketing terminals, scanners, printers, network connectivity).
• Collaborate with IT and technical teams to resolve system issues and implement updates.
• Ensure compliance with venue contracts, particularly clauses related to box office operations.
• Supervise box office staff, providing guidance and support in handling challenging situations.

This role operates on a 7-day rotating roster , requiring flexibility to work evenings, weekends, and public holidays. The successful candidate will thrive in a fast-paced environment, balancing multiple priorities while maintaining high attention to detail and service excellence.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment.
• People Management & Leadership - Set an example for staff in the Box Office. Effectively manage the professional requirements of Ticketmaster's internal and external customers.
• Research/Analytical - Maintain up to date knowledge of industry developments incorporating marketing and technological advances, both internally and externally.
• Computer literacy - Ability to use Microsoft Office based computer packages including current database management systems and Ticketmaster programs and reports. Typing skills with high accuracy.
• Venue Management - Develop and coordinate policies and procedures for the venue and events' requirements

YOU (BEHAVIOURAL SKILLS)

• Results orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and applying effective application of effort and resources, combined with passion, belief and energy.
• Customer Focus - Ensuring Ticketmaster's internal and external customers' needs are continually satisfied. Maintain and build of strong customer relationships with current and future clients.
• Communication - Demonstrating strong communication skills, both written and verbal. Assist with the development of clear written policies and procedures for Event Managers. Strong ability to communicate with clarity and confidence to meet client requirements and deadlines. Effective listening skills are also paramount.
• Initiative - Possessions of "natural energy" with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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