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Customer Data Insights Analyst

2 weeks ago

Macquarie Park NSW, Australia Hearing Australia Full time $90,000 - $120,000 per year

● Unlock meaningful insights from client data

● Experience in working across functions

● Gain skills with Australia's largest provider of government-funded hearing care

● Macquarie Park Office with hybrid work arrangements

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you'll be proud of.

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As Customer Data Insight Analyst, you'll be reporting to the Head of, Client Value Management and will be responsible for building predictive models to forecast client behaviour and assist in the development of client segmentation models to enable personalised marketing and value propositions for different client groups. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:

  • Deliver Data-Driven Insights to Drive Client Engagement, Retention and Commercial Impact
  • Develop Client Segmentation and Predictive Models to Inform Strategy
  • Collaborate with IT and Finance Reporting Teams to Enhance Data Infrastructure
  • Leverage CRM Platforms and Stay Aligned with Evolving Data Technologies
  • Deliver Insightful Reporting to Drive Business Decisions
  • Communicate Insights Effectively and Embed Data-Driven Thinking Across the Business

What you'll bring

We believe the successful candidate will have a proven track record of driving client retention and increasing lifetime value. You'll bring:

  • Experience with Machine Learning or Advanced Analytics Techniques
  • Familiarity with Marketing Automation Platforms and Customer Journey Tools
  • Relevant Tertiary Qualifications in Data Science, Business Analytics, Statistics, Marketing, Economics, or a related field
  • 3 years of experience in data extraction, reviewing, providing insights and recommendations to the business
  • Excellent analytical and problem-solving skills
  • Proficiency in data analysis and reporting tools
  • Strong relationship-building and interpersonal skills
  • Strong communication, presentation, and leadership skills

What matters most? It's simple – your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:

● How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something

● Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special

● Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As Customer Data Insights Analyst, you'll know that every day, your work is helping children and adults who need us. Just ask Sandeep, one of our IT professionals about why they choose to work with us:

"The work we do in helping people hear sound again and for the very first time is quite inspirational. Everything we do here is purpose-driven."

You'll also enjoy a range of benefits, including:

  • Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)
  • Paid parental leave
  • Free, onsite staff parking
  • Employee recognition awards program
  • Flexible work arrangement opportunities to support work, personal and family commitments

Let's create the gold standard of hearing care

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.