Policy and Systemic Issues Officer

• Full-time, fixed-term position until 30 June 2026 with the possibility of extension
• High-performing, respected organisation in convenient Sydney CBD location
• Flexible hybrid working environment
• Grow your skills with comprehensive training and development

Looking for a career move where you can make a difference?

At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes, and our vision is for all NSW people to have equal and affordable access to energy and water products and services. Joining our team offers a unique career experience in a dynamic and rewarding environment.

Our Opportunity

The Policy & Systemic Issues Officer is responsible for responding to regulatory and industry developments and contributing to EWON's policy positions in response to environmental changes.

The role involves researching and preparing submissions, reports, and other public-facing documents to identify gaps in consumer protections and support improved outcomes for energy and water consumers.

The Officer works closely with the Dispute Resolution team to identify systemic issues arising from customer complaints, liaise with energy and water providers, and engage with regulators when required. The role also provides information and training to EWON staff on relevant policy and regulatory changes.

Key Accountabilities

• Assist EWON in responding to regulatory and industry developments by preparing submissions and reports.
• Review, report and recommend changes to EWON Policy positions.
• Identify opportunities for policy development and research.
• Identify and manage systemic and topical issues by implementing associated documentation and processes.
• Ensure EWON staff are kept up to date with industry and regulatory developments and policy changes.
• Stakeholder relations management, including relevant government, regulator, consumer organisations, other ombudsman and EWON member contacts.

Required Skills and Experience

Essential

• Excellent research and writing skills
• Experience preparing submissions or similar documents
• Demonstrated ability to analyse and interpret complex information with a high attention to detail
• Experience developing clear information to other staff in relation to a policy area, preferably involving regulation and legislative review
• Excellent verbal communication skills
• Effective computer literacy with intermediate level of skills in Microsoft Office applications and statistical analysis (Excel).

Desirable

• Knowledge of, or the ability to rapidly acquire knowledge of, the electricity, gas and water sectors and regulatory/legislative framework.

What we can offer you:

• Access to a wide range of flexible working options including working from home and a flexible time-off program.
• Additional leave benefits including birthday leave and above-minimum sick and carer's leave.
• Life insurance, and Salary continuance insurance.
• Ongoing professional development and career growth.
• An exciting wellbeing program with extensive offerings.

Applications

If you are ready to take the next step in your career and become part of our dynamic team, then we'd love to hear from you.

To apply, please visit the recruitment portal on our Careers page. Your application should include:

• a current resume
• a cover letter outlining why you are interested in the role, and how your skills and experience meet the essential and desirable requirements set out above.

Interested but need more information?

To find out more about working at EWON and to view the position description, visit our website:

Applications close 9am, Tuesday 2 September 2025.

EWON Equal Opportunity Statement

At EWON we are committed to an inclusive culture and continue to strive for diverse representation that reflects the communities in which we work, and in which our members operate.

The diversity of our people is one of our greatest strengths and an inclusive workplace enables us to deliver more sustainable solutions for our people, customers, members and communities.

We welcome and encourage applications from all gender identities, disabilities, ages, religions, ethnicities and cultures.

We provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.

• Applications from agencies will not be considered at this time.
• Please note that only shortlisted applicants will be contacted.