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Client Services and Communications Officer

2 weeks ago

Riverland Murray Mallee, Australia FocusOne Health Full time $62,542 - $67,493 per year

Applicants are required to address the Selection Criteria of the Job Description in their cover letter in order to be considered

Job description

Position: Client Services and Communications Officer

Eligibility: N/A

Working Location: Berri, South Australia

Classification: Services Level 2

Job Status: Full Time

Pay (per annum): $62,542 - $67,693 (Pro-Rata + Superannuation + Leave Loading + Salary Packaging)

Applications Closing Date: 5pm, Thursday 28th August 2025

About the Role

The Client Services & Communication Officer is the first point of contact for clients, visitors, and stakeholders, providing a welcoming, professional, and efficient reception service. This role manages incoming calls, processes client referrals and documentation and supports the smooth delivery of client services. In addition, the position is responsible for producing engaging communications, including managing social media channels, designing promotional materials, and assisting with marketing initiatives to enhance FocusOne Health's brand and community presence.

Tasks include (but not limited to):


• Greet clients and visitors and manage our busy front reception


• Answer calls, process mental health and general health referrals, and handle client documentation


• Provide accurate data entry and maintain records within established procedures


• Assist with special projects and organisational initiatives


• Create engaging social media content and promotional materials


• Support communication campaigns to strengthen FocusOne Health's community presence

FocusOne Health offers a supportive environment, working with a team of dedicated mental health professionals and organisational specialists, to support your development. Access to significant Professional Development opportunities are available.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The successful applicant will be remunerated in accordance with FocusOne Health's Enterprise Bargaining Agreement (EBA) dependent on skills, experience, and qualifications. We offer flexible terms and conditions and attractive salary packaging arrangements. For more information about salary packaging, please visit Discover salary packaging - Community Business Bureau ).

Comprehensive onboarding and induction to the role will be provided to the successful applicant.

We reserve the right to appoint to the role prior to the application closure date.

Applicants are required to address the Selection Criteria of the Job Description below in their cover letter in order to be considered.

A copy of the Job Description can be found on the FocusOne Health Website: Our Team

Further information can be obtained by contacting Yalonda Fitzsimmons, Executive Manager Operations at FocusOne Health on

Pre-Employment Screening

If you are selected for an interview, copies of the documentation outlined below will be requested at the job interview.

Pre-Employment Declaration

☒ Pre-Employment Declaration Form

Criminal History Assessment

In accordance with the South Australian Child Safety (Prohibited Persons) Act 2016 and the Children and Young People (Safety) Act 2017, the successful application will be required to attain appropriate criminal and relevant history screening assessment / criminal history check. The following checks will be required for this role:

☒ National Police Clearance

☒ Working with Children Check (DHS)

Certificates & Licences

☐ Qualification/s

☐ Professional Registration/s

☒ DHS Safe Environments for Children and Young People: Through Their Eyes (SE:TTE) training – Full Day Course

☒ Current Drivers Licence (valid in Australia)

☒ Motor Vehicle Registration

☒ Certificate of Currency for Comprehensive Motor Vehicle Insurance

If these documents are not available by the interview date, this can be discussed on the day.

Immunisation Records

FocusOne Health strongly encourages its employees to be fully vaccinated to protect their health and that of our clients and their family and friends.