Infrastructure Engineer

Job Description

The Role

As a Infrastructure Engineer, you will work with the Infrastructure lead to implement, and support Microsoft 365 and cloud-based infrastructure across our national network of clinics and hubs. Reporting directly to the Infrastructure Lead, you will provide advanced technical expertise in Microsoft 365 administration, security, and implementation. Your work will ensure a robust, secure, and scalable environment that empowers our therapy and administrative teams to deliver exceptional services to our clients.

In this role you will:

• Deploy, Support and manage Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune, Azure AD, etc.).
• Provide
• support for complex incidents and escalations, acting as the final point of contact for Microsoft 365 and related infrastructure issues.
• Perform maintenance and proactive checks to ensure the security, uptime and overall health of the environment.
• Support and mentor junior members of the team, sharing technical knowledge and contributing to a collaborative team environment.
• Collaborate with stakeholders to assess business needs and translate them into technical solutions within the Microsoft 365 ecosystem.
• Ensure compliance with security policies, data protection regulations, and industry best practices such as the ASD Essential 8.
• Maintain and update technical documentation, knowledge bases, and training materials for both IT staff and end users.
• Participate in projects to improve, upgrade, or optimise Microsoft 365 and related infrastructure.
• Work closely with the Infrastructure Lead to align technical initiatives with organisational strategy and priorities focussed on the Therapy business.

Technical Skills:

• Advanced administration of Microsoft 365 workloads, including Exchange Online, SharePoint, Teams and Intune MDM/MAM

• Entra: Advanced user and group management, conditional access policies, identity protection, SSO, MFA, and role-based access control.

• Experience with Microsoft 365 security and compliance features (eDiscovery, DLP, retention, auditing, Secure Score).

• Strong PowerShell scripting skills for automation and bulk administration tasks.
• Understanding of the ASD Essential 8 and related Conditional Access Policies.
• Experience with troubleshooting and resolving complex issues across multiple Microsoft 365 workloads.
• Ability to stay current with Microsoft 365 roadmap updates and implement new features as appropriate.
• Demonstrated experience supporting network infrastructure within an enterprise environment, including UTM appliances, switching infrastructure and WiFi.

Skills you'll bring

• A clear communicator who thrives in a collaborative environment.
• Experience working in an enterprise environment
• Experience working within an ITIL framework.
• An commitment to continuous improvement and driving technical standards
• Ability to stay current with Microsoft 365 roadmap updates and implement new features as appropriate.

What's in it for you?

• Key role within a focussed infrastructure team.
• Support of a national IT team
• Career growth and progression options across multiple business lines
• Employee benefits: Discounted health insurance, wellbeing program, purchased annual leave
• A flexible and inclusive work environment
• Opportunities for professional development

About Us:

At Early Start Australia, we're more than just a workplace—we're a community. We are a values-driven culture focused on inclusion, innovation, and impact. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement.

When you join ESA (an APM Brand), there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, mentoring, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

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