Clinical Care Coordinator

One of our clients is recruiting for a Clinical Care Coordinator based in Darwin, NT. This role provides goal-oriented clinical case management intervention to clients with unmet health and psychosocial needs. They assist clients in adentifying appropriate supports, and address factors that have a negative impact on engagement in care.

Duties and Responsibilities:

• Provide high quality, evidence informed clinical services including risk management, brief intervention, care coordination, and referral to a caseload of clients with identified complex and/or multiple needs.
• Using the Client Management System, maintain confidential files for each client that include session progress notes, care plans, risk assessment, and additional client interactions.
• Liaise and form partnerships with DVA, the Australian Defence Force, other government departments, ex-service organisations, community based mental health and welfare agencies, involved in meeting the identified needs of veterans and families communities. This includes the development of a shared knowledge base that helps inform appropriate practice and referral pathways for service access.
• Work systemically with key internal and external stakeholders to influence a recovery approach to service delivery within a stepped care model for vulnerable or at risk veteran and defence force communities and families, in accordance with Open Arms policy and procedures. Participate in internal and external meetings as directed.
• Schedule and attend Continuing Professional Development (CPD) activities, including clinical supervision, to maintain professional registration.
• Adhere to relevant legislation, ethical guidelines and policies pertaining to best-practice client care.
• Liaise and attend regular meetings with the Assistant Director and other Clinical Care Coordinators to review client cases, including those that may require extensions to episodes of care.
• Apply the principles of cooperative and safe working practices consistent with APS Values and the Department's mission, vision, approach and values.
• Co-facilitate group treatment and psychoeducation programs on a range of topics alongside other Open Arms staff or external clinicians.
• Participate in community development and service promotion activities.
• Participate in Open Arms program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and provide feedback for ongoing development of clinical policies and procedures.
• Facilitate the delivery of Open Arms counselling and other programs to veterans and families by applying quality assurance principles and procedures to ensure the clinical practice and reporting of Outreach Program Clinicians (OPCs) meet contractual requirements.
• Collaboratively manage the regional allocation queue through liaison and consultation with Open Arms Clinicians, OPCs and administrative staff.
• Conduct regional intake assessments to inform allocation to appropriate services.

Key Skills:

• Excellent interpersonal skills with competency in the provision of trauma informed, holistic, client centered intake, assessment and brief intervention with vulnerable clients;
• Ability to complete clinically appropriate intake assessment and documentation with formulated risk assessments which are tailored, appropriate, and actioned in accordance with presenting risk;
• Currency of knowledge in relation to DVA matters, Open Arms policies, adherence to DVA policies and procedures including Risk Escalation pathways, reporting and documentation;
• High level of written and verbal communication skills;
• Sound judgement and the ability to respond to critical incidents in a calm and timely manner;
• Excellent IT skills and the ability to confidently navigate IT equipment and software.

If the above role sounds of interest, please click on "Apply Now", or get in touch with Ivan via