Customer Experience Expert

20 hours ago

Port Macquarie, New South Wales, Australia AMETEK O'Brien Full time $33,000 - $60,000 per year

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

--

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. 

Our Port Macquarie Service Centre  are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running 

  • Perm Part Time role

  • Days: Monday - Friday

  • Hours: 10.00am - 3.00pm (Hours may vary depending on bookings, so must be flexible to change)

  • May be required to work some Saturdays

  • $33.11ph + Super

About the Role: 

  • Face to Face customer service 

  • Greeting customers and visitors at reception with a positive, helpful attitude.

  • Ensuring our customers have the best experience within the Branch 

  • Answering customer inquiries via telephone, email, and in-person.

  • Provide support to the manager and the running of daily operations

  • Effectively keeping customers updated on delivery lead times

  • Undertake repair inspections on vehicles

  • Explore customer needs and educate on our full scope of services 

  • Issue invoices and raise job authorities as required

  • Scheduling repair bookings 

  • Source suitable resolutions to customer concerns and follow up customer queries

About You:

  • Professional communication and presentation skills

  • Excellent and clear verbal and written communication skills 

  • MUST have a current drivers licence 

  • Ability to resolve issues and create solutions for customers

  • Support the Branch manager with administrative tasks

  • Ability to work in fast paced workplace

  • Excellent time management and prioritisation skills

  • Intermediate to Advanced Microsoft Office skills

Benefits:

  • Supportive and collaborative team environment

  • Growth and development opportunities

  • Competitive salary

  • Reward and Recognition programs

Must have Full Australian Workrights

--

If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now

At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.

  • Customer Experience Expert

    1 week ago

    Port Macquarie, New South Wales, Australia O'Brien Glass Industries Limited Full time $64,900 per year

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. Our Customer Service and Administration...

  • Customer Service

    4 weeks ago

    Port Macquarie, New South Wales, Australia Gallagher Full time

    Join to apply for the Customer Service & Retail Sales Consultant role at Gallagher1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service & Retail Sales Consultant role at GallagherGet AI-powered advice on this job and more exclusive features.Our purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only...

  • Mystery Shoppers Required in Port Macquarie, NSW and all surrounding suburbs

    1 week ago

    Port Macquarie, New South Wales, Australia Secret Customer Australia Pty Ltd Full time $1,080 per year

    Secret Customer Australia is a National Mystery Shopping and Market Research Company We already have thousands of happy shoppers but need more in Port Macquarie, NSW and all surrounding suburbs…Mystery shopping is a great way to earn some extra cash while out and about doing the things you love. Many of our shoppers work with us on a part time basis...

  • Customer Service

    1 week ago

    Port Macquarie, New South Wales, Australia Flick Anticimex Pty Ltd Full time $80,000 - $120,000 per year

    Customer Sales Agent - Port Macquarie NSWAbout Flick: Flick is a leading Australian-based company in the pest control industry, providing high-quality services to over 250,000 customers. With a strong presence across Australia and New Zealand, Flick is dedicated to delivering exceptional customer service and innovative solutions.About the Role:As a Customer...

  • Customer Advisor

    1 week ago

    Port Macquarie, New South Wales, Australia NAB Full time $50,000 - $80,000 per year

    Branch Customer Advisor Branch role in Port Macquarie - read more below Be supported to grow your career at NAB Monday – Thursday, 9:00am – 4:15pm & Friday 9:00am – 5:15pm Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges Your job is just one part of your life. When...

  • Customer Advisor

    4 weeks ago

    Port Macquarie, New South Wales, Australia NAB Full time

    OverviewBranch Customer Advisor – Banking – BallinaAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else....

  • Customer Advisor

    4 weeks ago

    Port Macquarie, New South Wales, Australia NAB Full time

    OverviewBranch Customer Advisor – Banking – BallinaAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else....

  • Customer Advisor

    4 weeks ago

    Port Macquarie, New South Wales, Australia NAB Full time

    Overview Branch Customer Advisor – Banking – GraftonAre empowered to make a positive difference for customers and communities Given the opportunity to learn, grow and achieve. Deliver a seamless, consistent, and tailored customer experience every day Our people are customer obsessed. They prioritise the needs and satisfaction of the...

  • Customer Advisor

    4 weeks ago

    Port Macquarie, New South Wales, Australia NAB Full time

    OverviewBranch Customer Advisor – Banking – GraftonAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else....

  • Customer Advisor

    1 week ago

    Port Macquarie, New South Wales, Australia NAB Full time $40,000 - $80,000 per year

    Branch Customer Advisor – BankingAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.?Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.? Our mindset...