Experienced Contracts Manager

Queensland | Full-time | Leadership Role

Competitive Salary | Company Vehicle + Phone + Tablet Provided

About the Company

A leading provider of specialised cleaning and facilities services is seeking an experienced Contracts Manager to join their operations team in Queensland. This organisation is well-established, with a reputation for delivering safe, efficient, and high-quality services across multiple sectors. With a strong focus on client partnerships, compliance, and continuous improvement, the company offers excellent career development opportunities for the right candidate.

The Role

As the Contracts Manager, you will take ownership of day-to-day operations across multiple client sites and the growth of the Contract Cleaning division. This role is a balance of operational leadership, business development, client engagement, and hands-on support to ensure contracts are delivered efficiently, safely, and to the highest standard.

Your role will include:

• Business Development & Sales

• Identify, pursue, and secure new business opportunities across target markets.

• Build and maintain strong client relationships to maximise repeat business and referrals.
• Develop and deliver tailored proposals, presentations, and pitches to prospective clients.
• Achieve sales and revenue targets in line with company growth objectives.

Tender & Contract Management

• Lead the preparation, submission, and negotiation of tenders and bids.
• Ensure all contracts are compliant, commercially viable, and managed effectively through their lifecycle.
• Monitor contract performance, ensuring obligations are met and risks are managed.
• Provide strategic input to pricing, contract structures, and service delivery models.

Team Recruitment & Leadership

• Recruit, onboard, and develop team members to support growth objectives.
• Create a high-performance culture with clear KPIs and accountability.
• Provide coaching, mentoring, and professional development to the team.
• Ensure workforce planning aligns with business expansion and client needs.

Commercial & Strategic Oversight

• Collaborate with senior leadership on growth strategies and market positioning.
• Analyse industry trends and competitor activities to inform business decisions.
• Support operational excellence by aligning commercial goals with service delivery.
• Report on sales pipeline, tender activity, and contract performance metrics.

Key Responsibilities

• Manage multiple cleaning contracts to meet client expectations and service KPIs.
• Plan rosters, allocate resources, and manage workforce requirements.
• Ensure compliance with WHSE standards and industry regulations.
• Conduct regular quality audits, site inspections, and toolbox talks.
• Prepare reports, billing information, and performance reviews.
• Proactively address client or staff concerns with effective solutions.
• Identify and pursue growth opportunities within existing contracts.

About You

We are looking for a commercially astute and people-focused leader who thrives in a fast-paced operational environment.

You will bring:

• 3+ years' experience as a Contracts Manager, Operations Manager, or similar with experience in contract cleaning services.
• Demonstrated success in managing contracts, budgets, and client relationships.
• Strong organisational and problem-solving skills with attention to detail.
• Excellent written, verbal, and negotiation skills.
• IT proficiency (Microsoft Office Suite and related systems).
• Knowledge of WHS and regulatory compliance.

Qualifications & Requirements

• Certificate IV or higher in Project Management, Business, or related field.
• Current driver's licence and White Card (QLD).
• First Aid Certificate.
• EWP & Working at Heights certifications (desirable).
• Physical fitness and ability to meet site demands when required.

What's on Offer

• Competitive salary package.
• Company car, mobile phone, and tablet provided.
• Opportunities for professional growth and career progression.
• A supportive, collaborative work environment.

How to Apply

If you are an experienced operations leader ready to take on a dynamic, client-facing management role, we'd love to hear from you.

Apply now via SEEK with your CV and a cover letter outlining your relevant experience.