Functional Analyst

3 days ago

Perth, Western Australia ERP APPS PTY LTD Full time $90,000 - $120,000 per year

We are seeking an experienced Functional Analyst to lead the documentation and analysis of business operations for a large organization preparing to adopt HubSpot CRM.

This contract role will be responsible for conducting in-depth discovery with department heads and operational staff, mapping current processes and systems, and designing a future-state operational blueprint aligned with the client's digital transformation goals.

You will collaborate with a remote Business Analyst and report directly to the project director. Your work will directly contribute to the solution architecture and phased implementation roadmap.


Key Responsibilities:
  • Lead structured interviews and discovery sessions across all dealership departments (sales, service, finance, admin, marketing)
  • Document current-state business processes, including workflows, applications used, reports generated, and approval flows
  • Collect artefacts such as report samples, system screenshots, and data collection forms
  • Map business processes to current applications and identify pain points or automation opportunities
  • Validate findings with department heads and executive stakeholders
  • Collaborate with the remote Business Analyst to assemble a comprehensive Business Process Documentation Pack
  • Provide insights and input into the solution architecture and CRM planning team

Key Deliverables:
  • Process maps (as-is) and departmental workflows
  • Functional overview of applications and reports per process
  • Departmental summaries (objectives, KPIs, systems used)
  • Gap analysis highlighting inefficiencies or manual workarounds
  • Contribution to a final business process documentation and CRM readiness report

About You:
  • Demonstrated experience in business process consulting, business analysis, or ERP/CRM transformation projects
  • Prior experience in automotive, retail, franchise, or dealership environments highly desirable
  • Strong ability to engage stakeholders from front-line staff to executive level
  • Expertise in business process mapping using BPMN, flowcharts, or similar methodologies
  • Confident facilitating interviews and workshops in live environments
  • Familiarity with CRM platforms (HubSpot, Salesforce, etc.) is a strong advantage
  • Excellent verbal and written communication skills
  • Self-driven and comfortable working independently with remote support
  • Minimum 3-5 years of demonstrated experience in business process consulting, business analysis, or ERP/CRM transformation projects
  • Essential: Business process mapping expertise. Desirable: CRM platform familiarity and automotive industry experience

Qualifications:
  • Tertiary qualifications in Business, Information Systems, or related field
  • Formal training in business process modelling (BPMN, Lean Six Sigma, etc.) is a plus
  • Full working rights in Australia (citizenship, permanent residency, or valid work visa)
  • Tertiary qualifications in Business, Information Systems, or related field (or equivalent professional experience)

Contract Details:
  • Duration: 3 - 5 weeks
  • Start Date: Immediate or within 2 weeks
  • Location: Primarily On-site at client premises (travel within metro area may be required)
  • Competitive daily rate based on experience
  • ABN contractors welcome

How to Apply:

Submit your CV and a short cover letter outlining your relevant experience and availability.

  • Senior Salesforce Functional Consultant

    1 day ago

    Perth, Western Australia Silver Lining Cloud Solutions Pty Ltd Full time $120,000 - $180,000 per year

    Role: Senior Salesforce Functional ConsultantSalary: $120k + SuperSilver Lining Cloud Solutions Pty Ltd are a Salesforce Implementation partner based in Perth, Western Australia.Due to ongoing growth of our Salesforce practice, we are recruiting a full time Lead Salesforce Functional Consultant based in our Perth office to work on projects with our...

  • Test Analyst

    1 day ago

    Perth, Western Australia Private Advertiser Full time $80,000 - $120,000 per year

    We are a leading supplier of enterprise software solutions and associated consulting services to Perth based clients across multiple industries.We are looking for an experienced Technical Test Analyst or Functional Tester with some previous experience of Oracle Financials to join our Perth team for an initial 3 Month contract role. This project will be...

  • Business Analyst

    3 days ago

    Perth, Western Australia Australian Red Cross Full time

    Full time, permanent roleFlexible location + Hybrid working.Become part of the world's largest humanitarian movementAbout Red CrossAustralian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.About the roleThe Business Analyst - CRM plays a critical...

  • Automation Test Analyst

    2 weeks ago

    Perth, Western Australia CareCone Group Full time $120,000 - $150,000 per year

    Role: Automation Test Analyst (Python)Location: PerthJob Description:Hands on experience in creating test automation for web applications and API testing in Robot Framework using Python for microservice platform.· Proven 8+ years' experience as an Automation Test Analyst or similar role.· Experience with integrating automated tests into delivery...

  • Business Intelligence Analyst

    2 weeks ago

    Perth, Western Australia Sense-IT Full time $90,000 - $120,000 per year

    A leading mining organisation is seeking a Business Intelligence Analyst with strong Splunk expertise to join their team on a 12-month contract. This role is focused on delivering meaningful insights to business functions by monitoring, analysing, and reporting on data through Splunk.About the RoleMonitor and respond to Splunk alerts, logs, and data...

  • IT Support Analyst

    1 week ago

    Perth, Western Australia HNZ Global Full time $90,000 - $120,000 per year

    IT Support AnalystPerthMonday – Friday RosterPermanent Full Time PositionThe companyPHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities.We are one of the safest...

  • Investment Analyst

    1 day ago

    Perth, Western Australia black market Full time $90,000 - $120,000 per year

    Commercial Analyst FP&A and investment analysisAccounting background for forward looking financeNewly created permanent positionThe Company Established financial services company in the CBD close to all public transport, end of trip facilities and excellent lunch options Short summary The CFO needs an experienced commercial analyst from an accounting...

  • IT Support Analyst

    1 week ago

    Perth, Western Australia PHI Aviation Full time $60,000 - $90,000 per year

    IT Support AnalystPerthMonday – Friday RosterPermanent Full Time PositionThe companyPHI is a global leader in helicopterservices. In the Asia Pacific (APAC) region, PHI takes on some of the mostchallenging assignments in aviation to deliver high quality helicopter supportfor energy customers and search and rescue authorities.We are one of the...

  • Business System Analyst

    2 weeks ago

    Perth, Western Australia Sodexo Full time $90,000 - $120,000 per year

    Sodexo in Australia employs a diverse workforce of over 5,000 employees across more than 100 camps and villages, providing food, hospitality and facilities management services to over 20,000 Energy and Resources workers daily.We are seeking an experiencedBusiness Systems Analyst - D365to join our team in a key role in bridging business processes and...

  • Business Intelligence Analyst

    2 weeks ago

    Perth, Western Australia Sharp & Carter Digital & Technology Perth Full time $116,000 - $132,000 per year

    About the Organisation Join a well-established ASX 300 listed business with strong growth forecasts. This is an environment where you can make a real impact and help shape the future of data and analytics across the organisation. The Role We are seeking a proactive Business Intelligence Analyst to take ownership of the data and BI function. This is a...