Retail General Manager

Company Information

KFC is the world's most popular chicken restaurant chain, specializing in our famous Original Recipe fried chicken. It all started with one cook who created a finger lickin' good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen. That cook was Colonel Harland Sanders, of course, and today we still follow his formula for success, with real cooks breading and freshly preparing our delicious chicken by hand. Our aim is to put a smile on people's faces around the world and give every customer a special experience on each occasion. Our vision is that our jobs will be the best in the world for those committed to serving great food and looking after customers better than anyone else.

The Role

Managers play a vital role in supporting the day-to-day operations of the restaurant. They are responsible for ensuring excellent customer service, efficient operations, and the overall success of the restaurant. Managers leads a team of employees, sets performance expectations, and maintains a positive and productive work environment.

Build People Capability

· Assists in recruiting and developing high quality team members to deliver great customer experiences.

· Provides coaching and feedback to team members to enhance their performance and development.

· Helps to create a positive work environment that fosters teamwork and morale.

Deliver a Consistent Customer Experience

· Ensures a safe working and customer environment by facilitating safe work behaviors of the team.

· Assists the Restaurant Manager in the day-to-day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of a multi-million-dollar restaurant.

· Ensures local health and safety legislation, and company safety and security policies are met.

· Interacts with customers to provide exceptional service and address their concerns.

· Supports the team in maintaining a clean and welcoming environment.

· Contribute to strategies that enhance customer satisfaction and loyalty.

· Ensure compliance with food safety legislation and guidelines to maintain a safe and hygienic restaurant.

· Monitors food quality and presentation to uphold the brand's high standards.

Grow the Brand, Sales and Profits

· Assists in tracking sales, expenses and financial performance against targets.

· Assists in ensuring maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards.

· Supports the Restaurant Manager in ensuring facilities and equipment are maintained to brand standards; coordinates facility upgrades or equipment replacement.

Desired Qualifications:

The candidate should have:

· Previous experience in supervisory or management role within the quick service industry is preferred.

· Strong interpersonal and conflict resolution skills

· Excellent communication and customer service skills

· Knowledge of food safety legislation.

· Ability to work in a fast-paced and dynamic environment.

· Proficiency in basic computer applications

· Flexibility to work evenings, weekends and holidays as needed.

What we offer you?

• Competitive pay rates
• On the job training and development
• Career progression
• Flexibility to suit your lifestyle
• 20% Staff discount

What are you waiting for? Join our team and take a seat at the Colonel's table, making friends and creating moments that matter

Working with KFC will give you financial independence, you'll receive recognition for your efforts and gain skills to set you on your career path. KFC is a place where good things happen as soon as you walk through the door.

KFC is committed to creating a diverse and inclusive environment where everyone feels they belong. We are proud to be an equal opportunity employer, and as such, all applicants will receive equal consideration for employment for which they qualify.

Job Type: Full-time

Pay: Up to $65,000.00 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In person