Customer Experience Account Manager

2 days ago

Sydney, New South Wales, Australia Brevity Care Software Full time $80,000 - $120,000 per year

Brevity is seeking a dynamic and driven Account Manager to join our Customer Experience team. This is a strategic role focused on nurturing high-value customer relationships, driving product adoption, and ensuring long-term customer success.

At Brevity our mission is to develop leading software tools for the disability care and aged care industry, to make staff jobs easier, their client's lives better, and their business more efficient.

As a key hire your expertise will help propel us forward as we establish ourselves as a market leader.

What you'll be doing:
  • Be the trusted advisor for key accounts, including C-suite and senior stakeholders.
  • Lead Quarterly Business Reviews (QBRs) and strategic account planning.
  • Monitor customer health metrics and proactively manage retention risks.
  • Drive product adoption through tailored engagement and training initiatives.
  • Identify upsell and cross-sell opportunities to grow account value.
  • Identify and manage customers at risk of churn by monitoring usage patterns, engagement levels, and satisfaction metrics.
  • Develop and execute tailored retention strategies to re-engage and add value to at-risk accounts.
  • Collaborate cross-functionally with Support, Training, Sales, and Product teams.
  • Champion the voice of the customer internally to influence product and service improvements.

What you'll bring:

  • 3+ years in account management or customer success within B2B SaaS.
  • Proven success managing strategic accounts and driving retention.
  • Strong commercial acumen and relationship-building skills.
  • Excellent communication and presentation abilities.
  • Experience with CRM tools and data-driven decision-making.
  • A proactive, collaborative, and customer-first mindset.
  • Ability to thrive in a fast-paced, evolving environment.

  • Strong communication and stakeholder management skills.

  • NDIS or Aged Care industry experience an advantage

  • Self motivated and able to work autonomously
  • Go-getter that is able to get the job done

Why Brevity?

  • Be part of a mission-driven company focused on delivering exceptional customer outcomes.
  • Be part of a passionate team and shape the future of human-centered tech.
  • Enjoy a collaborative culture that values innovation, ownership, and growth.
  • Flexible work from home arrangement
  • Excellent growth opportunities
  • Work with market leading product that solves real world problems, which you will have input on making even better

Ready to make a real impact in community care tech industry?

Apply now and help us deliver excellence to those who care for others.

  • Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia Creative Activation Full time $60,000 - $90,000 per year

    *Creative Activation* is a leading provider of outsourced sales/merchandising teams and retail customer experience measurement campaigns in Australia & New Zealand. We pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment.*About the Role*We are on the...

  • Senior Accountant

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Accountant, Temporary position available (up to 12 months), based in Sydney CBD + hybrid/flexible working options available. A temporary opportunity has become available for a proactive individual to join the NSW Telco Authority (NSWTA) Finance team at the Department of Customer Service. You will provide management accounting services, reports,...

  • Senior Accountant, Technical

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Accountant, Technical, Ongoing opportunity based in Sydney CBD + hybrid/flexible working options availableRole Title:Senior Accountant - TechnicalDivision:DCS Financial ControllingGrade:9/10 Salary: $129,464 - $142,665+ super and leave loadingLocation:Based in Sydney CBDTerm:Ongoing opportunityAbout Us:The Department of Customer Service (DCS) is a...

  • Customer Experience Assistant

    2 weeks ago

    Sydney, New South Wales, Australia Eastvantage Careers Full time $40,000 - $60,000 per year

    Job Description Respond to live customer enquiries via live chat- Manage all customer questions on social media direct messages Facebook and Instagram- Manage customer service communications daily which includeso organising exchanges/refunds or faults to be replacedo keeping an accurate log of all faulty pairs/returns and key issues from customerso...

  • Manager Marketing, Customer Experience

    10 hours ago

    Sydney, New South Wales, Australia Qantas Full time $80,000 - $120,000 per year

    Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and...

  • Manager, Customer Experience Operations

    1 week ago

    Sydney, New South Wales, Australia Zip Co Limited Full time $120,000 - $180,000 per year

    Lead a team of leaders in a high-performing contact centre environment.Shape our customer experience and influence a culture of continuous improvement.A flexible role based in our Sydney office.Write your story with a career at ZipBe a part of the team responsible for attracting, developing, inspiring and empowering our Zipsters, helping them to excel in...

  • Manager, Customer Experience Operations

    1 week ago

    Sydney, New South Wales, Australia Zip Co Full time $120,000 - $180,000 per year

    Lead a team of leaders in a high-performing contact centre environment.Shape our customer experience and influence a culture of continuous improvement.A flexible role based in our Sydney office.Write your story with a career at ZipBe a part of the team responsible for attracting, developing, inspiring and empowering our Zipsters, helping them to excel in...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Pepper Group Full time $100,000 - $120,000 per year

    DescriptionWe're Pepper MoneyWe're here to help people succeed - whether that's buying a home or dream car, growing a business, or building a career. As one of Australia and New Zealand's largest and most awarded non-bank lenders, we've helped over half a million customers reach their goals. And we're just getting started.About the roleWe're looking for a...

  • Customer Experience Manager

    10 hours ago

    Sydney, New South Wales, Australia Pepper Full time $80,000 - $120,000 per year

    We're Pepper MoneyWe're here to help people succeed - whether that's buying a home or dream car, growing a business, or building a career. As one of Australia and New Zealand's largest and most awarded non-bank lenders, we've helped over half a million customers reach their goals. And we're just getting started.About the roleWe're looking for a Customer...

  • Customer Account Manager

    1 week ago

    Sydney, New South Wales, Australia INDEBTED AUSTRALIA PTY LTD Full time $60,000 - $120,000 per year

    About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in...