Product Support Engineering Manager

15 hours ago

Brisbane, Queensland, Australia Boeing Full time $120,000 - $180,000 per year

About Us

Insitu Pacific delivers industry-leading uncrewed aerial system (UAS) services to Australia and the Asia-Pacific region. Our expertise, operational experience, and knowledge has established Insitu Pacific as a key provider of end-to-end advanced multi-domain ISR solutions.

Since 2009, our people, partnerships, suppliers and local flight testing and training facilities have effectively supported defence, commercial and civil customers. We are committed to delivering exceptional product support and integrated logistics solutions to our customers in the Asia Pacific region.

Position Overview

We are seeking an Experienced Product Support Engineering Manager to lead our Product Support Capability. This role involves integrating a team of engineers and specialists to develop, deliver, and maintain Product Technical and Integrated Logistics Support (ILS) products and services. You will coordinate customer Product Support requests and responses while ensuring the highest standards of quality and efficiency.

Key Responsibilities

  • Lead an integrated team of Product Support engineers and specialists
  • Serve as the organisational interface and `Product Support hub' between IPL Customer Programs and IPL capabilities.
  • Coordinate task prioritisation balancing stakeholder, contractual, and strategic priorities.
  • Directly interact with technical staff from key strategic customers, including Defence customers from the Asia Pacific region.
  • Manage work across the Product Support Team, including day-to-day tasking and prioritization.
  • Analyse and resolve customer support issues for existing fielded products.
  • Review and approve production, modification, repair, and maintenance instructions.
  • Assist with the development and execution of Product Support and technical elements of internal business cases and external customer proposals.

Qualifications

Essential

  • Degree in systems, electrical, electronic, communications, computer engineering, aerospace, or related discipline.
  • Understanding of key Systems Engineering, Product Support, and Continuing Airworthiness principles.
  • Demonstrated experience in team management and technical project methodologies (e.g., scrum/agile).
  • Excellent communication skills and the ability to manage multiple tasks effectively.
  • Availability to travel domestically and internationally as required.

Desirable

  • Experience in a Sustainment Program Office (SPO) within the Australian Department of Defence.
  • Advanced expertise in unmanned systems and related technology areas.
  • Understanding of sustainment support activities and ILS Engineering.

What we offer

  • Opportunity to work on strategically important defence programs and help build sovereign capability in Australia.
  • Collaborative, high-performance culture within a leading aerospace company.
  • Professional development, mentoring and opportunities to grow your career within Boeing.
  • Competitive salary and benefits commensurate with experience.

Eligibility

  • Applicants must be Australian Citizens to meet defence security requirements
  • Able to obtain an Australian Defence Security Clearance
  • You may require a Foreign Work Authorisation (FWA) in order to perform this role. This is not a requirement set or determined by Boeing but by the Department of Defence under laws issued in 2024. Please refer to the Department of Defence website to understand these requirements.

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