Senior Support Engineer

1 week ago

South Perth, Australia JH COMPUTER SERVICES Full time $90,000 - $120,000 per year

Join a trusted WA-based IT provider with over 40 years of experience.

JH Computer Services has been supporting businesses across Western Australia since 1981. As we continue to grow, we're looking for a skilled and motivated Senior Support Engineer to join our team. If you're passionate about technology, thrive in a dynamic MSP environment, and enjoy solving complex problems—this is the role for you.

About the Role

You'll be responsible for delivering high-quality IT support and infrastructure solutions to our clients—both remotely and on-site. From network design and server deployments to cloud migrations and cybersecurity monitoring, you'll work across a broad range of technologies and industries.

Why Join Us?

At JH Computer Services, you'll be part of a supportive and experienced team that values initiative, integrity, and innovation. We offer a collaborative environment where your contributions are recognised and your professional growth is encouraged. Weekly study breaks are encouraged for personal development .

Key Responsibilities:

·      Provide remote and on-site support for workstations, servers, and network infrastructure for sites ranging from 5-400 users

·      Troubleshoot and resolve hardware, software, and connectivity issues

·      Design and deploy network and server infrastructure (Windows Server, Hyper-V, Azure)

·      Support cloud environments including Microsoft 365 and Azure

·      Monitor and respond to cybersecurity incidents

·      Maintain documentation and contribute to process improvement

·      Deliver clear updates and reports to clients and stakeholders

What You'll Need

Essential:

· years experience in a Systems Administrator or Senior Support role (MSP experience preferred)

·      Strong communication skills with both technical and non-technical stakeholders

·      Excellent troubleshooting skills across workstations, servers, and networks

·      Extensive knowledge of the following

- Datto RMM,

- Windows Server (AD, Group Policy, DNS, DHCP, RDS, IIS, SQL)

- Virtualisation (Hyper-V/VMware)

- Microsoft 365, Exchange, Azure

- Network hardware (Cisco, Fortinet, Ubiquiti)

- ITGlue, Autotask

·       Willingness to work after-hours when required

·      Valid driver's licence and ability to travel to regional client sites

Desirable:

·      Fortinet NSE4 certification

·      Strong documentation and multitasking skills

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