Managed Services Engineer

5 days ago

Sydney, New South Wales, Australia Kytec Full time $120,000 - $140,000 per year

About Kytec

Kytec is a leading managed services provider, supporting clients across Windows environments, Microsoft Azure, Office 365, and Cisco networking technologies. We deliver proactive, reliable, and customer-focused services that enable our clients to operate securely and efficiently.

Role Overview

The Managed Services Engineer will play a key role in delivering high-quality support and project services to Kytec's managed services clients. This role requires strong Cisco networking expertise and a proven ability to manage complex environments within an MSP setting. A current CCNP certification is mandatory, reflecting advanced knowledge in routing, switching, and enterprise networking.

Key Responsibilities

  • Provide L2/L3 technical support for client environments, with a primary focus on Cisco networking (routing, switching, SD-WAN, wireless, firewalls).
  • Proactively monitor, maintain, and optimise client networks to ensure reliability, performance, and security.
  • Lead troubleshooting and root cause analysis for complex incidents, escalating to vendors as required.
  • Contribute to the delivery of network projects, migrations, and upgrades across Cisco and Meraki solutions.
  • Collaborate with the Service Desk and other engineers to ensure timely resolution of client issues.
  • Document technical solutions, changes, and incident resolutions to support knowledge management.
  • Participate in an on-call roster to provide after-hours support as required.
  • Maintain up-to-date knowledge of Cisco technologies, industry trends, and security best practices.

Skills & Experience

  • Mandatory: Cisco Certified Network Professional (CCNP) certification.
  • 5+ years' experience in network engineering, preferably within a managed services environment.
  • Strong hands-on experience with Cisco routing, switching, wireless, and firewalls.
  • Experience with Cisco Meraki, SD-WAN, FTD/ASA and network security solutions such as Cisco Umbrella.
  • Working knowledge of Microsoft Azure networking and Office 365 connectivity is beneficial.
  • Familiarity with ITIL practices for incident, problem, and change management.
  • Excellent troubleshooting and analytical skills, with the ability to work under pressure.
  • Strong communication and client-facing skills.

Why Join Kytec?

  • Be part of a fast-growing managed services business with a strong client base.
  • Work with leading technologies across Cisco, Microsoft, and cloud platforms.
  • Join a supportive, collaborative team that values continuous learning and certification.
  • Competitive salary and certification support provided.

  • Engineering Manager – Platform Engineering

    2 weeks ago

    Sydney, New South Wales, Australia Greenstone Financial Services Full time $180,000 - $250,000 per year

    We're on a mission to modernise how we build, deploy, and scale software and we're looking for an Engineering Manager to lead our Platform Engineering team through this exciting transformation.As we build out our cloud-native capabilities in AWS, we're modernising our legacy systems and designing new applications with serverless-first architectures. We're...

  • Field Support Engineer

    1 week ago

    Sydney, New South Wales, Australia Impressive Tech Managed Services PTY Ltd Full time $60,000 - $90,000 per year

    Urgently Hiring: IT Support Engineer (On-Site | Contract Role) Hi everyone,We are urgently looking for an IT Support Engineer to join our team starting Monday, 15th September. This is an on-site position based across two locations in Sydney. Contract Details:Start Date: Monday, 15th SeptemberDuration: ~1.5 months (with possible extension)Working Days:...

  • Engineering Manager – Platform Engineering

    4 weeks ago

    Sydney, New South Wales, Australia Greenstone Financial Services Full time

    OverviewWe\'re Hiring: Engineering Manager – Platform Engineering (DevOps & Cloud Enablement)Norwest, NSW | Hybrid | Full-timeWe\'re building the future of software delivery, and we need a leader to help us get there. As we modernise legacy systems and build new cloud-native applications in AWS, we\'re embracing serverless architectures and exploring how...

  • Engineering Manager – Platform Engineering

    4 weeks ago

    Sydney, New South Wales, Australia Greenstone Financial Services Full time

    OverviewWe\'re Hiring: Engineering Manager – Platform Engineering (DevOps & Cloud Enablement)Norwest, NSW | Hybrid | Full-timeWe\'re building the future of software delivery, and we need a leader to help us get there. As we modernise legacy systems and build new cloud-native applications in AWS, we\'re embracing serverless architectures and exploring how...

  • Engineering Manager – Financial Services

    4 weeks ago

    Sydney, New South Wales, Australia News Corporation Full time

    Engineering Manager - Financial Services - News Corp + Lead a dynamic engineering team to achieve technical excellence and deliver innovative solutions within REA's Financial Services business. + Permanent role based in Sydney. With bold and ambitious goals, REA Group (https://www.rea-group.com/about-us/about-rea-group/) is changing the way the...

  • Engineering Manager – Financial Services

    4 weeks ago

    Sydney, New South Wales, Australia News Corporation Full time

    Engineering Manager - Financial Services - News Corp+ Lead a dynamic engineering team to achieve technical excellence and deliver innovative solutions within REA's Financial Services business.+ Permanent role based in Sydney.With bold and ambitious goals, REA Group (https://www.rea-group.com/about-us/about-rea-group/) is changing the way the world...

  • Substation Engineering Manager

    2 weeks ago

    Sydney, New South Wales, Australia Acerez Services Pty Ltd Full time $120,000 - $180,000 per year

    ACEREZ is a consortium, comprised of ACCIONA, COBRA and Endeavour Energy which has been appointed Preferred Network Operator by EnergyCo to design, deliver, operate and maintain the transmission line network for the Central-West Orana Renewable Energy Zone (CWO REZ).The new transmission infrastructure, which will combine high-capacity transmission lines,...

  • Civil Engineer, Design Engineering

    7 days ago

    Sydney, New South Wales, Australia Amazon Web Services Full time $80,000 - $120,000 per year

    DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Services Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Hays | Construction Full time $90,000 - $120,000 per year

    A highly respected commercial builder is seeking a Services Engineer to join their delivery team on a landmark institutional project in Western Sydney. This is a contract role with real impact-ideal for someone who thrives in fast-paced environments and knows how to drive building services coordination from concept to commissioning. About the ProjectThis is...

  • Service Engineer

    4 weeks ago

    Sydney, New South Wales, Australia DrMachine Full time

    OverviewDr Machine, a company founded in Australia with headquarters in Sydney, is seeking a Service Engineer for its Melbourne location. The company is the official distributor throughout Australia and New Zealand of Donatoni, a CNC technology manufacturer for the stone and ceramic industry. We are looking for an industrial technician who can start mid-June...