Warehouse Team Member

Aqipa Australia is a dynamic, value-added distribution business focussed on developing the very best premium lifestyle brands in the world. Aqipa Australia operates in Oceania, including New Zealand.

At Aqipa we take pride in adding value to our customers, our people and our partners. We live to build premium lifestyle brands by delivering trusted services, quality solutions and enhanced brand value.

We deliver value to our partners and customers through Sales, Marketing, Merchandising, Representation, Customer Support, Warehousing and Logistics.

Our Values:

• We put people at the heart of every decision
• We take ownership and act with integrity
• We embrace change for a better tomorrow
• We are a team on a mission.

Our Brands:

We play in the Consumer Electronics and Lifestyle Gear segments and represent some of the best brands in the world including Skullcandy, Marshall, Blendjet, Braun Audio, Aiper, LARQ, Pure Audio, Anova and more

Our Customers:

We serve a wide-array of local and international business customers including JB Hi-Fi, Harvey Norman, The Good Guys, David Jones, Myer, Amazon, Clark Rubber and many more.

This position supports the Warehouse, Logistics & Customer Service Teams to process inbound returns and outbound deliveries. The teams are critical to ensuring we provide the best service and value to our customers, and are responsible for ensuring a professional and seamless customer experience.

This position will perform order processing, order picking and packing activities, inventory control and reverse logistics coordination. Knowledge of SAP is preferred, and strong computer abilities are required.

Responsibilities:

• Process sales orders and return orders within the ERP system (SAP).
• Pick and pack orders utilising RF scanning.
• Create outbound freight bookings as well relevant documentation.
• Unload LCL / FCL inbound stock and receipt / put away stock according to designated racking locations.
• Inventory management and stock rotation.
• Cycle counts and stocktake duties.
• Coordinate with internal and external stakeholders to ensure the best possible end-to-end customer experience.
• Coordinate the return of goods to our warehouse with logistics providers and customers (B2B and end consumers).

Personal Qualities:

• You take pride in providing the best possible customer experience in all interactions. You put this to practice by understanding the needs of your customers and stakeholders, communicating effectively, and coordinating with various internal and external stakeholders to see things through to completion.
• You are detail oriented and have the ability to see the bigger picture. You live this daily by ensuring accuracy of communications, master data, orders and support requests. You set and manage expectations with your communication and collaboration.
• You thrive in a team environment, collaborating and coordinating with stakeholders and customers comes naturally.
• You take initiative and start with the end in mind. You practise this by seeing through what's on the surface, thinking through what comes next and ensuring your actions drive a seamless customer experience.
• You're in it for the long-haul. Your seeking a career and not a day job, you want to learn, develop and grow with the team.
• You're a glass half-full kind of person, you bring positivity and passion to the workplace.

Qualifications & Experience:

• Minimum 12 months experience in Warehousing, Logistics, Customer Service or Returns Department roles within a B2B or B2C organisation (required).
• Experience using SAP or similar ERP systems to process orders and inventory management would be highly regarded.
• Experience working in a wholesale or service based B2B organisation will be highly regarded.
• A valid forklift license (preferred but not essential).
• On the job training will be provided.

• Competitive hourly rate and access to incentive programs
• The opportunity to make a real difference and grow with our business
• Great culture that is diverse, inclusive and supportive
• Great team member discount program
• Flexible working hours (within the needs of the position)
• Personal and professional development across a variety of disciplines
• Opportunities to gain experience across multiple departments and functions

Please note this position is based in Dandenong South, VIC.